Eventus Security
Website:
eventussecurity.com
Job details:
Job Purpose
The Solutions Engineer – Managed Detection and Response (MDR) acts as the technical and consultative bridge between customers, sales, and delivery teams. The role transforms deep SOC experience into client-facing advisory capability, helping customers understand MDR architecture, value realization, and risk reduction. This individual plays a pivotal role in designing, demonstrating, and positioning MDR services that align technology, processes, and outcomes with business priorities.
Experience: 8+yrs
Key Accountabilities
Client Discovery & Requirement Analysis
• Conduct structured discovery workshops with customer technical and management teams.
• Identify visibility gaps, pain points, compliance requirements, and operational objectives.
• Document customer challenges using a standardized discovery framework (Technical, Process, Business).
• Validate scope and data sources for MDR deployment (SIEM/EDR/Cloud/Network).
Solution Architecture & Design
• Develop end-to-end MDR architecture diagrams covering data ingestion, analytics, enrichment, response, and reporting layers.
• Define workflow automations and escalation logic (governed automation principles).
• Map MDR capabilities to MITRE ATT&CK techniques and NIST IR framework.
• Align solution components with customer risk posture and maturity level.
Proposal and Documentation Development
• Contribute to RFP/RFI responses, technical proposals, and statements of work.
• Draft executive summaries, solution scopes, and service deliverables for MDR offerings.
• Build ROI and value-based justification models using operational and risk reduction metrics.
• Maintain a reusable content library for MDR presales documentation.
Demonstration and Presentation
• Deliver product-agnostic presentations and MDR service demonstrations to customers and partners.
• Simplify complex detection workflows into clear, visual narratives for non-technical audiences.
• Tailor content depth to the audience persona (CISO, CIO, IT Manager, Compliance Head).
• Conduct webinars and workshops showcasing MDR capabilities and case studies.
Proof of Concept (POC) Support
• Assist in defining POC success criteria, data onboarding, and validation methods.
• Collaborate with SOC and engineering teams to ensure technical feasibility.
• Document POC outcomes and prepare technical summaries for client presentation.
Field Enablement & Mentorship
• Participate in live presales engagements under mentor supervision.
• Observe at least three customer meetings and contribute to at least one proposal or POC.
• Capture learnings, challenges, and improvement actions for review.
Governance & Collaboration
• Ensure clean handoff documentation between presales and delivery teams.
• Validate that proposed services align with existing operational capacity and SLA commitments.
• Collaborate with product, threat intelligence, and SOC operations teams for continuous improvement.
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