Etech Global Services
Website:
etechgs.com
Job details:
Company Description
Etech Global Services is a leading global contact center provider, established in 2003 and now operating across 8 locations in the U.S., Jamaica, and India with over 3,600 employees. The company delivers more than 200 million voice, chat, and email interactions annually while conducting over 54 million quality evaluations. Etech sets itself apart with a people-first culture rooted in servant leadership, combining intelligent automation with human expertise to drive exceptional customer experiences (CX). With proprietary solutions such as Etech Insights, QEval QA platform, and Etech Technology Solutions, the company provides end-to-end, measurable, ROI-focused contact center capabilities for over 50 global brands. Etech is dedicated to building stronger client brands, deepening relationships, and making a positive community impact.
About the Role:
We’re seeking a dynamic and experienced Solution Architect to design and drive scalable, secure, and high-performing solutions across our SaaS product lines. The ideal candidate brings deep cloud expertise, hands-on architectural experience across diverse technology stacks (MEAN, .NET, PHP,MS SQL/My SQL/Mariadb/PostgreSQL), and a passion for innovation.
You’ll play a pivotal role in transforming product requirements into robust architecture, guiding multiple cross-functional teams, and ensuring our solutions are modern, maintainable, and scalable.
Key Responsibilities:
- Design end-to-end SaaS architecture that supports multi-tenant environments, microservices, integrations, and secure cloud deployments.
- Lead architectural planning for applica2ons built with tech stack MEAN stack, .NET Core,PHP/Laravel, MS SQL/MySQL/Mariadb/PostgreSQL technologies.
- Collaborate with product managers, business analysts, and development leads to understand functional and non-functional requirements.
- Define architecture blueprints, data flow diagrams, and integration patterns.
- Choose the right mix of technologies, plaforms, and tools tailored to each product's needs.
- Review and improve existing systems for performance, scalability, and security.
- Mentor development teams and enforce best practices in software architecture and cloud-native design.
- Ensure compliance with industry standards, security protocols, and operational best practices.
Required Skills & Experience:
- 8+ years of experience in software design and architecture; minimum 3 years in designing SaaS solutions.
- Strong expertise in AWS - cloud plaform.
- Proven track record of delivering solutions using at least two of the
- following: MEAN stack, .NET Core, PHP along with MongoDB and MS
- SQL or Maria DB or My SQL or PostgreSQL
- Deep understanding of microservices, RESTful APIs, event-drivenarchitecture, and DevOps practices.
- Experience with CI/CD pipelines, containerization (Docker, Kubernetes),and IaC tools like Terraform or CloudForma-on.
- Excellent communication skills with the ability to present complex
- technical concepts to both technical and non-technical stakeholders.
Nice to Have:
- Exposure to AI/ML integrations in SaaS platforms.
- Familiarity with monolith-to-microservices transformation.
- Understanding of security and compliance frameworks (e.g., SOC 2, ISO
- 27001).
Click on Apply to know more.