Senior Card Operations Analyst (f/m/d)

Solaris is Europe’s leading embedded finance platform empowering the future of financial services. As a tech company, we enable businesses to easily provide trusted and innovative financial experiences to their customers. Through smart APIs, our partners can embed financial services quickly and compliantly into their own product offerings. We love what we do and we love our team. We are 700+ people from over 60 nationalities - a unique blend of techies, fintech enthusiasts, bankers and entrepreneurs from various industries. Our routines are built around genuinely valuing and exchanging different perspectives as well as actively sharing knowledge as we drive our business as a team. We believe and invest in personal growth. About your future team Transaction Banking Operations is the pulsating heart inside Solaris. We own a handful of tasks, being responsible for both internal and external business operations requests. We work closely with Tech, Product and Compliance teams as well as third-party providers. Our main goal is to ensure the daily business operations are running smoothly. Your main contribution would be to support us in daily reconciliation procedures as well as getting involved in improvement and automation initiatives. Your Role Process 2nd level escalation tickets relating to Card Issues and Chargebacks and Fraud Management Process Chargebacks for both consumer and unauthorized disputes and monitor all operational processes Project managing parts of Card Operations to build scalable processes or drive automation initiatives Timely incident management with involvement of senior stakeholders Cross collaboration with Product, AFC and Risk functions to help achieve the team’s goals Vendor management with our different card providers You support in training new team members and actively participate in knowledge sharing among your peers We'd love to see Depending on your level of experience, your responsibilities and scope of role will range. We don’t care much about fancy titles, but rather about real personal and professional development, as laid out in our learning framework. Let’s figure together out how you can contribute to our team. You have at least 2 years working experience in a banking environment, preferably in processing Chargebacks/ Dispute Resolution process Strong analytical skills, especially in SQL is preferred Professional working proficiency in English language skill, German language proficiency is a strong plus You demonstrate strong ownership for your work, for driving project and process improvements. You display strong time management skills, problem solving, decision-making and communication skills You are able to proactively resolve conflicts and escalations Benefits We have a "remote-friendly" working arrangement Home office budget Learning and development budget Transparent framework to support your career goals Competitive salary

Solaris is Europe’s leading embedded finance platform empowering the future of financial services. As a tech company, we enable businesses to easily provide trusted and innovative financial experiences to their customers. Through smart APIs, our partners can embed financial services quickly and compliantly into their own product offerings.