IT Agent

Are you ready to power the future? At SolarEdge (NASDAQ: SEDG), we're a global leader in smart energy technology, with over 4,000 employees, offices in 34 countries, and millions of installations worldwide. Our innovative solutions include solar inverters, battery storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond. With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. SolarEdge offers amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work. **This position requires working in night and weekend shifts.** What will you be doing? Serve as the first point of contact for customers seeking technical assistance. Perform troubleshooting and provide the best solution based on the issue and details provided by customers Install and setup end-user's workstation environment Direct unresolved issues to the next level of support personnel Document and Record events/problems and their resolution in logs and KBs Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements on internal procedures Ensure the network infrastructure is functioning correctly and troubleshoot any connectivity issues Job Requirements Minimum of 3-5 years of IT Support experience, using enterprise-level Help Desk/IT ticketing system. MCSA/MCSE/ MCTP/ CCNA course- an advantage! Experience in working with Microsoft Active Directory Users and Domains environment + ADFS Proven experience and problem-solving abilities in Microsoft Windows 7, 10 O.S and MS Office version 365 Experience with SharePoint, OneDrive, and other Microsoft Online Tools - permissions and general administration. Experience working on Office 365 as super admin resolving the issues. Proven Experience in PC/Laptop imaging, deployment, and troubleshooting using SCCM Familiarity with client-based VPN technologies and concepts. Handle incident end requests based on the site needs as well as remote. Ability to work independently and handle multiple and varied requests under pressure High-level English - Read/Write

SolarEdge is a global leader in smart energy technology, with over 4,000 employees, offices in 34 countries, and millions of installations worldwide. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond.