Website:
skhrsolutions.com
Job details:
Job Title: Solar Field Service Engineer – Installation & AMC
Location: Surat, Gujarat, India
Salary Range: 2,40,000 to 3,60,000 Per Annum
Job Summary:
The Service & Maintenance Executive will be responsible for managing on-site installation,
configuration, and maintenance of solar systems. This includes handling meter installations,
configuring WiFi and system settings, conducting customer training, and ensuring post-installation
Services like Annual Maintenance Contracts (AMC) are properly executed. The role
requires strong technical know-how, excellent customer service skills, and the ability to ensure
long-term system performance by addressing any service-related issues.
Key Responsibilities:
● Perform on-site meter installations with precision and ensure all connections and
configurations are done as per system requirements.
● Obtain signed performa from the customer after installation and service completion,
ensuring all details are captured accurately.
● Configure WiFi settings for the solar system’s monitoring portal and ensure all system
parameters are optimized for maximum efficiency.
● Provide comprehensive training to customers on system usage, monitoring, and basic
troubleshooting steps to enhance customer satisfaction.
● Create and manage Annual Maintenance Contracts (AMC) in the CRM system, ensuring
all service requests are logged and tracked efficiently.
● Perform periodic maintenance under the AMC agreement, including system
inspections, performance checks, and necessary repairs or replacements.
● Address any registered customer service requests promptly, ensuring that all issues are
resolved within the defined time frame.
Key Skills:
● Understanding of solar systems, meter installation, WiFi configuration, and parameter
optimization.
● Ability to manage customer information and service requests through CRM systems.
● Excellent communication skills to guide and train customers on system usage and service
processes.
● Ability to troubleshoot and resolve system issues both on-site and remotely.
● Manage multiple tasks, such as AMC service scheduling, meter installations, and service
requests, effectively
Click on Apply to know more.