Cloud Site Reliability Engineer

Harnessing the Power of Data, Together. Solace helps companies connect and integrate all of their assets through the power of event-driven architecture. Our technology makes it easy to unlock data silos and capture events occurring across large enterprises; stream information about those events everywhere it needs to be in real-time; and give the apps, AI agents and people who receive it the power to immediately react with decisive actions and smart decisions. Many of the world's biggest companies trust Solace to modernize their IT infrastructure by embracing trends like AI, cloud and IoT so they can create awesome experiences for their customers, partners and employees. So, the next time you drive a car, order furniture online, fly in a plane, check your bank balance on your phone, your positive experience could be a direct result of our technology—and your hard work! Overview This position is for a Cloud Site Reliability Engineer. You will be responsible for the daily operations of Solace Cloud, our market-leading SaaS offering, across leading cloud providers and platforms such as Amazon Web Services, Microsoft Azure, Google Cloud Platform, Kubernetes, etc. What You Will Do: Ensuring that the Solace Cloud Services are healthy and reliable, and that SLAs are being met Improving our infrastructure tooling, observability, and automation Contribute to making the production operations more efficient, less error-prone, etc. Expert knowledge of handling production Incidents in production-grade multi-cloud environments according to industry-standard Incident management Process Process Handling service requests and provisioning by the customers. Work directly with customers to identify, troubleshoot, and resolve operational issues Expert debugging knowledge in Linux and Kubernetes to detect malicious activity. Be on-call rotation and provide 12x7 off-hours support Ideally, You Will Be: Highly technical, excited by technology and eager to stay up to date in a rapidly evolving environment. Experienced in Cloud Networking Solutions Knowledgeable to demonstrate the ability to debug at a system level and resolve incidents in complex cloud-based environments Experienced in Site reliability engineering and Incident response A strong communicator who can articulate complex technical issues clearly and concisely & get on the phone with customers. Experienced in SaaS operations, and customer-facing technical support Required Skills: Hands-on experience with public cloud providers (AWS, Azure, GCP) services & features Hands-on experience with cloud Kubernetes infrastructure platforms such as AWS Elastic Kubernetes Service, Azure Kubernetes Service, Google Kubernetes Service Hands-on experience with Monitoring tools like Datadog, Kibana, and Prometheus etc. Hands-on experience with Infrastructure Automation using Terraform, Cloud Formation Hands-on expertise in debugging production alerts Expert-level understanding of Linux Operating Systems Programmer in languages such as Groovy, Python, go Certified Kubernetes Administrator Certified Cloud Administrator (AWS, Azure, or GCP)

Solace helps companies connect and integrate all of their assets through the power of event-driven architecture. Our technology makes it easy to unlock data silos and capture events occurring across large enterprises; stream information about those events everywhere it needs to be in real-time; and give the apps, AI agents and people who receive it the power to immediately react with decisive actions and smart decisions.