As the Head of Client Onboarding, you will play a pivotal role in ensuring a seamless, efficient, and compliant onboarding experience for new clients. You will lead and develop a team responsible for managing the end-to-end onboarding process, working closely with cross-functional teams to optimize workflows and enhance client satisfaction. Your leadership will ensure the department meets regulatory requirements, maintains high service standards, and continuously improves processes to support business growth.
About Us
Sokin is a leading B2B financial services provider that enables global payments and receivables for businesses. Our mission: make cross-border transactions cheaper, faster and more transparent – at the best wholesale exchange rate.
We’re a new-age payments solution aiming to empower business trade cross-border with ease, with greater speed, and at reduced cost. Our clients can hold, send, receive and exchange over 75 currencies at a fixed rate through a single access point, as well as benefit from SokinPay’s integrated payment acceptance functionality. With a global infrastructure and industry-leading partners, we are rapidly becoming one of the biggest names in modern remittance.
Sokin has a rapidly increasing client base ranging from sports & entertainment to logistics, travel and more. We have grand plans and are looking to add to our already brilliant team to help us achieve our goals.
Key Responsibilities
- Leadership & Team Management: Lead, mentor, and develop a team of onboarding specialists, fostering a high-performance culture and ensuring effective line management.
- Process Optimization: Design, implement, and enhance onboarding workflows to improve efficiency, reduce onboarding time, and enhance the client experience.
- Regulatory Compliance: Ensure all client onboarding activities adhere to relevant regulatory requirements, including KYC, AML, and other compliance mandates.
- Stakeholder Collaboration: Work closely with Sales, Compliance, Operations, and Product teams to ensure a smooth transition from prospect to active client.
- Client Experience: Develop strategies to enhance client satisfaction and engagement throughout the onboarding process.
- Performance Monitoring: Track key performance indicators (KPIs) to measure success and identify areas for improvement.
- Technology & Innovation: Identify opportunities to leverage technology and automation to streamline onboarding processes and improve scalability.
- Risk Management: Assess and mitigate risks associated with client onboarding, ensuring due diligence and operational integrity.
Qualifications & Experience
- Proven experience in a leadership role within client onboarding, preferably in the payments or fintech industry.
- Strong understanding of global regulatory requirements relating to KYC, KYB and AML.
- Exceptional leadership and people management skills, with a track record of developing high-performing teams.
- Experience in process improvement, workflow automation, and operational efficiency.
- Excellent stakeholder management and communication skills.
- Data-driven mindset with the ability to analyze KPIs and drive continuous improvement.
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
Please note, candidates will need to have the right to work in the jurisdiction that they are looking to work in.
Sokin is an equal opportunities employer and committed to maintaining an inclusive work environment. As a growing global startup with bases across multiple countries, we were established on and continue to promote an agile, flexible working culture. Please reach out to discuss any accommodations you may require during the recruitment process.