Senior Product Manager - Guest Experience Platform

As a Senior Product Manager you will deliver successful products in our rapidly changing ecosystem consisting of marketing tech, customer relationship management, guest experience management, reputation manager and/or performance marketing within the hospitality space. The Senior Product Manager will know what it means to own a product and desire to be in a position of personal responsibility for your product's growth and ongoing success. You will build and ship data-driven products, owning the process from ideation to rollout, and post roll out management. You'll build relations with technical and non-technical internal customers; some of which would be Engineering leaders to approve specifications, AI & UX teams to get their innovations into your product. You are a natural problem solver, have a "no excuses" mentality and generally maintain a positive outlook when difficulties arise. You have excellent time management skills, and possess the ability to focus intently on a given product or feature and work relentlessly to design the "right" product. You are analytical, comfortable with technology and have a strong business acumen. You have strong experience with managing Guest Marketing across Email, SMS/WhatsApp and other 2-way messaging channels & working with large data sets. You have demonstrable experience shipping products that leverage Machine Learning and/or Generative AI.

At Sojern, we believe in the power of travel as a way to bring the world together. It is that passion that drives Sojern to build smart digital solutions that help travel marketers reach travelers efficiently, and increase long-term growth, customer loyalty and profitability. Our customers include hotels, attractions and tourism boards, and they use the power of machine learning, data science and real-time traveler data in Sojern's products to build direct relationships with travelers across social, mobile and the web. Now, more than ever, our thousands of customers rely on Sojern to drive visits, bookings, and ticket sales by engaging with travelers as they plan their travel. As a globally distributed company, we are headquartered in San Francisco with employees based in 14 countries and counting. Our team is passionate about travel and the core values that define our culture: Win as a Team, Embrace Inclusion, Be Genuine, Deliver Wow, and Center Around the Customer.