SysCentric Technologies Pvt. Ltd.
Website:
syscentrictech.com
Job details:
Job Overview
Syscentric Technologies Private Limited is seeking a Software Application Support Executive who will be responsible for providing technical support for the company’s software applications, web portals, and enterprise systems. The candidate will ensure smooth functioning of applications developed by the company, assist clients in resolving technical issues, and coordinate with the development team to maintain system performance and reliability.
The role requires strong troubleshooting ability, good communication skills, and a clear understanding of software systems used in enterprise and government environments.
Key ResponsibilitiesApplication Support
- Provide technical support for software applications, web portals, and enterprise solutions developed by the company.
- Monitor system performance and ensure applications run smoothly.
- Identify and troubleshoot software issues reported by users or clients.
Incident and Ticket Management
- Receive and log issues through email, phone, or support ticket systems.
- Diagnose technical problems and provide quick resolutions.
- Escalate unresolved issues to the development team with proper documentation.
Client Assistance
- Communicate with clients to understand technical problems.
- Provide remote support and guidance to users.
- Ensure proper follow-up until issues are resolved.
System Monitoring and Maintenance
- Monitor application logs and server status.
- Ensure uptime and system stability for deployed software solutions.
- Assist in routine system checks and preventive maintenance.
Documentation
- Maintain detailed records of support issues and solutions.
- Create troubleshooting guides and knowledge base documentation.
- Prepare reports on support activities and recurring issues.
Testing and Release Support
- Assist the development team in testing new features and updates.
- Verify bug fixes before deployment to production systems.
- Support application deployment and updates when required.
Technical Skills RequirementsEssential Skills
- Basic understanding of software applications and web-based systems.
- Knowledge of HTML, CSS, JavaScript basics.
- Familiarity with MySQL or other relational databases.
- Understanding of web servers and hosting environments.
- Basic knowledge of Windows and Linux operating systems.
- Ability to analyze logs and identify application issues.
Preferred Skills
- Knowledge of PHP or other backend technologies.
- Familiarity with REST APIs and API troubleshooting.
- Experience working with CRM, ERP, or government project applications.
- Understanding of cloud servers, VPS hosting, or server configuration.
Educational Qualifications
- Bachelor’s Degree in Computer Science, Information Technology, Computer Applications, or related field.
- Diploma or certification in software development or IT support will be an advantage.
Experience Requirements
- 0–2 years of experience in software support, IT support, or technical helpdesk.
- Fresh graduates with good technical understanding and problem-solving ability may apply.
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