Ilex Softhub Pvt Ltd
Website:
isofthub.com
Job details:
We’re Hiring – Software Support Executive
Experience: 1–2 Years
Employment Type: Full-time
Location: Client Side – Delhi
We are looking for a Software Support Executive to join our team and provide application support to users of our ERP platform.
Key Responsibilities
- Monitor and manage user queries through the ticketing system.
- Understand user issues and provide appropriate solutions or guidance.
- Troubleshoot ERP application and functional issues.
- Assist users in understanding ERP features, workflows, and processes.
- Analyse screenshots, error messages, and other information provided by users.
- Identify and escalate technical/software issues to the development team with complete details.
- Follow up on escalated issues until resolution.
- Maintain accurate ticket updates and resolution documentation.
- Track pending tickets and ensure timely resolution as per defined timelines.
- Identify recurring issues and contribute to FAQs, user guides, and knowledge-base documentation.
Requirements
- 1–2 years of experience in software/application support.
- Good understanding of software applications and ERP systems.
- Strong troubleshooting and problem-solving skills.
- Good verbal and written communication skills.
- Ability to understand user requirements and business processes.
- Basic knowledge of SQL/database concepts will be an advantage.
- Good working knowledge of MS Excel and MS Office.
- Ability to manage multiple tickets and work effectively with technical teams.
Who We’re Looking For
Someone who is patient, analytical, responsive, and comfortable interacting with users, with a genuine interest in understanding software applications and solving problems.
If you enjoy troubleshooting software issues and helping users get the most out of an ERP system, we’d like to hear from you.
Apply now / Share your CV with us.
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