Website:
grabdemo.com
Job details:
Company Description grabdemo is a SaaS company focused on solving one of the biggest challenges for software founders: distribution. By simplifying how demos are shared and experienced, grabdemo helps teams make sales conversations feel more natural and less like traditional selling. The platform is designed to streamline the way SaaS products are showcased to potential customers, improving engagement and conversion. Applicants joining grabdemo will contribute to a growing product used by modern software businesses looking to optimize their sales process. To explore the product experience, visit app.grabdemo.com.
Role Description This is a full-time remote Software Support role. The Software Support team member will respond to customer inquiries via email, chat, and video calls, providing accurate and timely assistance. Daily responsibilities include diagnosing technical issues, guiding users through product features, documenting recurring problems, and collaborating with product and engineering to escalate and resolve complex cases. The role also involves creating and updating help center articles, tracking support metrics, and suggesting improvements to enhance user experience. The ideal candidate will maintain a professional, empathetic tone and support customers across different time zones.
Qualifications
- Customer-facing skills, including Customer Support and clear communication with diverse users.
- Technical Support and Software Support skills for assisting users with product setup, configuration, and usage.
- Analytical Skills and Troubleshooting abilities to investigate issues, interpret logs, and identify root causes.
- Comfort working with web-based SaaS products, basic understanding of browsers and common integrations.
- Ability to learn new tools quickly and document solutions in a structured, easy-to-follow format.
- Strong written and spoken English, with attention to detail and a focus on accuracy.
- Ability to work independently in a remote environment and collaborate effectively with distributed teams.
- Prior experience in software or SaaS support is preferred; familiarity with ticketing systems and knowledge bases is a plus.
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