TraviYo
Website:
traviyo.com
Job details:
COMPANY OVERVIEW
TraviYo provides a comprehensive platform for travel professionals, specializing in technology, marketing, and mentorship solutions. The company is committed to helping travel businesses transition from offline models to innovative online operations. By leveraging advanced tools and services, TraviYo empowers travel entrepreneurs to optimize their operations and expand their reach. With a focus on growth and transformation, TraviYo is building a strong digital future for the travel industry.
JOB SUMMARY
We are looking for an experienced Software Project Manager to lead and streamline end-to-end operational activities at TraviYo. The candidate will be responsible for managing client onboarding, CRM training, website deployment, support tickets, billing coordination, and ensuring seamless customer experience for travel agency clients. They will be responsible for gathering and analyzing project requirements, collaborating across teams, and maintaining project documentation. The role requires strong leadership, process management, and the ability to coordinate between technical, support, billing, and customer success teams. Additionally, the Project Manager will ensure adherence to timelines and quality standards while identifying and mitigating potential risks to project delivery.
KEY RESPONSIBILITIES
1. Operations Management
• Oversee the complete operations lifecycle from client onboarding to product delivery.
• Ensure smooth implementation of Travel CRM and Travel Website solutions.
• Build structured workflows for training, deployment, support, and renewals.
• Improve operational efficiency and reduce turnaround time.
2. Team Leadership
• Manage Team Leads and Operations Executives.
• Set KPIs and performance metrics for operations teams.
• Conduct regular performance reviews and training programs.
3. Client Onboarding & Training
• Supervise onboarding of new clients and ensure smooth product implementation.
• Oversee CRM training sessions and ensure clients understand product usage.
• Ensure successful go-live of travel websites and system integrations.
4. Support & Ticket Management
• Monitor support tickets and ensure timely resolution.
• Maintain high client satisfaction levels.
• Implement escalation and resolution frameworks.
5. Billing & Renewal Coordination
• Coordinate with sales and finance teams for pending billing and renewals.
• Maintain client retention.
6. Process Optimization
• Develop SOPs and operational frameworks.
• Improve delivery timelines and service quality.
• Use CRM analytics and data insights to improve operations.
Qualifications
- Proficiency in Software Project Management and Project Management principles
- Strong expertise in Software Development and Requirements Analysis
- Excellent Analytical Skills to assess project execution and team efficiency
- Strong organizational and multitasking abilities
- Familiarity with project management tools and methodologies
- Bachelor’s degree in Computer Science, IT, or a related field
- 3-5 years of experience managing software projects or similar roles
- Strong interpersonal and communication skills to manage cross-functional teams effectively
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