Planet Pharma
Website:
planet-pharma.com
Job details:
Software & Hardware Field Service Engineer (India)
Location: Remote - India,
Category: Engineering
Salary: Apply for details
Country: India
Employment: Direct Hire/Perm
Worksite: On-Site
Apply For This Position
Job Description
Location: Remote, India
The Opportunity
Planet Pharma is supporting an innovative medical technology organisation as they continue to expand their global field engineering capability.
This is a unique opportunity for a technically strong engineer who enjoys working at the intersection of
software development, hardware integration, customer support, and field service engineering. The role combines hands-on equipment installation and troubleshooting with software development, system integration, and direct customer engagement across international markets.
You’ll act as a key technical link between customers, field teams, and the wider engineering organisation, helping ensure complex technology platforms are successfully deployed, maintained, and continuously improved.
This position would suit someone who enjoys variety, wants exposure to both software and hardware technologies, and is comfortable taking ownership of technical challenges from diagnosis through to resolution.
Key Responsibilities
Field Service & Technical Support
- Lead installation, commissioning, validation, and acceptance activities for advanced technology systems.
- Perform software and hardware configuration, calibration, testing, and verification.
- Provide onsite and remote technical support to customers.
- Diagnose and resolve equipment, software, communication, and operational issues.
- Support customers throughout the equipment lifecycle, from implementation through ongoing service support.
Software Development & Maintenance
- Contribute to the development, maintenance, and enhancement of software applications.
- Support systems operating within Windows and Linux environments.
- Perform software troubleshooting, debugging, testing, log analysis, and issue resolution.
- Drive continuous improvement based on customer feedback and field observations.
Software & Hardware Integration
- Support integration between software platforms and hardware systems.
- Troubleshoot issues involving automation equipment, sensors, motors, control systems, and communication interfaces.
- Identify root causes across software, hardware, electrical, communication, and mechanical systems.
- Support product upgrades, validation activities, and new system deployments.
Technical Problem Solving
- Act as a key technical escalation point for complex customer issues.
- Investigate recurring technical challenges and perform root cause analysis.
- Translate field observations into actionable engineering recommendations.
- Work cross-functionally with software, hardware, and product teams to drive issue resolution.
Documentation & Quality Support
- Maintain installation, maintenance, troubleshooting, and investigation records.
- Produce technical reports and customer documentation.
- Support corrective and preventive action activities.
- Assist with quality and compliance-related technical investigations.
Customer Training & Relationship Management
- Deliver customer training on equipment operation and troubleshooting.
- Support distributors, service partners, and end-users.
- Build strong customer relationships through effective technical support and communication.
- Support customers across multiple international regions as required.
Candidate Profile
Essential Experience
- Bachelor’s degree in:
- Computer Science
- Software Engineering
- Electronic Engineering
- Automation Engineering
- Mechatronics
- Biomedical Engineering
- Or a related discipline
- 5+ years’ experience in:
- Medical devices
- Automation systems
- Industrial equipment
- Software engineering
- Field service engineering
- Or a related technical environment
- Strong experience with:
- C++
- Qt/QML
- Software debugging and troubleshooting
- Windows and Linux environments
- Experience supporting equipment installations, commissioning, maintenance, or field service activities.
Technical Expertise
- Strong understanding of both software and hardware systems.
- Experience troubleshooting integrated equipment and automation platforms.
- Familiarity with one or more of the following:
- PLCs
- Motion control systems
- CAN Bus
- Serial communications
- TCP/IP networking
- USB and device interfaces
- Ability to differentiate between software, electrical, communication, mechanical, and hardware-related issues.
Desirable
- Medical device industry experience.
- Experience supporting automated instrumentation or laboratory equipment.
- Knowledge of machine vision systems or OpenCV.
- Exposure to regulated product environments.
Personal Attributes
- Strong problem-solving and troubleshooting capability.
- Comfortable working independently in customer-facing environments.
- Excellent communication and stakeholder management skills.
- Service-oriented mindset with a strong sense of ownership.
- Able to manage multiple priorities across international customers and teams.
Equal Opportunity Employer
We are proud to be an equal opportunity employer. We welcome and encourage applications from all qualified candidates regardless of race, sex, gender identity or expression, disability, age, religion or belief, sexual orientation, or any other characteristic protected by applicable laws and regulations. It is our policy not to discriminate against any applicant or employee, and we are committed to fostering a diverse, inclusive, and respectful work environment across all locations in which we operate. We believe that diversity, equity, and inclusion are fundamental to our mission and enhance our ability to serve clients globally. If you have a disability or require any reasonable accommodations during the application or interview process, please inform your recruiter or contact us(opens in new tab) directly so that we can explore the appropriate arrangements.
Fraud Alert
Candidate safety is a top priority at Planet Pharma. The industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it’s from an official Planet Pharma domain (@planet-pharma.com, @planet-pharma.co.uk, and @ppgadvisorypartners.com) and not a domain with an alternative extension like .net, .org or .jobs.
The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Click on Apply to know more.
