Website:
scoutit.in
Job details:
We're looking for
Software Engineers - Support!
Responsibilities
- Responsible for efficiently handling and resolving technical issues which have been passed onby L2.
- Ensure timely and effective action as per decided work flow basis priority and severity for each ticket.
- Should ensure maximum issues are resolved without L4/R&D involvement.
- Should ensure adherence to committed SLAs for each reported issue.
- Should follow ticketing SOPs and ensure tickets are being generated for R&D with all relevant technical details captured for every issue.
- Should follow internal escalation matrix basis severity and resolution time.
- Should ensure all relevant site-specific technical documentation as well documentation regarding new product lines/or features are accurately captured from R&D and shared with
- Should support CSMs in developing eminently capable and technically competent team of assistant client service managers and service engineers.
- Responsible for creating and monitoring software and hardware component wise reliability metrics for each installation.
- Should develop framework to predict potential/future failures and ensure requisite preventive measures are taken.
Qualifications
- Proficiency with Linux/Unix, SQL
- Strong knowledge with scripting - Python/Shell.
- Must have strong communication skills.
- Good analytical and reasoning skills.
(*Note: This is a requirement for one of Scout's clients)
Skills: documentation,communication skills,software
Click on Apply to know more.