Talentgigs
Website:
talentgigs.in
Job details:
Job Title: Software Developer for Viva Digitally
Experience Required: 1 to 2 Years
Employment Type: Full-time working in US Time Zone( 3:00 PM to 12 PM)
Location: Chennai
Job Summary:
We are looking for a Software Developer with 1 to 2 years of experience in software development and application support. The candidate should have good programming knowledge in C, C++, Java, and Python. The role also requires basic experience or knowledge in API configuration, EPIC servers, Amazon Connect, and contact center technology.
Key Responsibilities:
- Develop, maintain, test, and troubleshoot applications using C, C++, Java, and Python.
- Configure, integrate, and support APIs for internal and external applications.
- Work on API testing, validation, troubleshooting, and documentation.
- Support Amazon Connect contact center configurations, call flows, routing, queues, and integrations.
- Assist in EPIC server-related configuration, monitoring, and support activities.
- Work with contact center systems, including IVR, call routing, agent queues, CTI, and CRM integrations.
- Analyze application issues, logs, API responses, and system behavior to identify root causes.
- Coordinate with internal teams, business users, and technical teams for requirement gathering and issue resolution.
- Prepare and maintain technical documentation, configuration notes, and support handover documents.
- Configure, support, and troubleshoot Click-to-Call functionality for CRM, contact center, and telephony integrations.
Required Skills:
- 1 to 2 years of experience in software development or application support.
- Programming knowledge in C, C++, Java, and Python.
- Basic understanding of REST/SOAP APIs, JSON, XML, and authentication methods.
- Experience with API testing tools such as Postman or similar tools.
- Knowledge of Amazon Connect or any cloud-based contact center platform.
- Basic knowledge of EPIC servers or healthcare/contact center server environments.
- Understanding of contact center concepts such as IVR, call routing, queues, agents, call flows, and reporting.
- Basic database knowledge, preferably SQL.
- Ability to troubleshoot application, server, and integration issues.
- Good communication, analytical, and documentation skills.
- Basic knowledge of Click-to-Call functionality and integration with CRM/contact center platforms.
Good to Have Skills:
- Basic knowledge of AWS services such as Lambda, CloudWatch, S3, IAM, and API Gateway.
- Knowledge of Linux and Windows server environments.
- Experience with Git or any version control system.
- Basic understanding of CI/CD processes.
- Knowledge of networking fundamentals, SIP, VoIP, and contact center reporting.
Educational Qualification:
Bachelor’s degree in Computer Science, Information Technology, Electronics, or a related field.
Click on Apply to know more.