Mattel, Inc.
Website:
mattel.com
Job details:
CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.
The Team:
The Opportunity:
What Your Impact Will Be
The iSeries Production Support Engineer is responsible for the stability, availability, and performance of mission-critical applications at the Mattel Asia Manufacturing facility (China and Southeast Asia) and of in-house-developed applications on the IBM i (iSeries/AS/400) platform. This role provides L2/L3 support, including incident response, batch/job scheduling via CA Scheduler, HA/DR support, performance troubleshooting, and release/change activities. You’ll partner closely with application developers (RPG/CL), infrastructure administrators, business analysts, and business stakeholders to minimize downtime, protect data integrity, and ensure timely batch completion.
Key Responsibilities
Production Support / Incident Management
- Provide L2/L3 production support for IBM i applications built in RPG (RPGLE/ILE), CL/CLLE, and SQL on Db2 for i.
- Monitor application health, system logs, and performance metrics, and identify potential issues.
- Analyze, troubleshoot, and resolve production incidents within defined SLA timelines.
- Perform root cause analysis (RCA) and implement permanent fixes or preventive measures.
- Handle on-call support and incident escalations as required.
- Cross-system function support, e.g., EDI integration.
- Manage and coordinate work assignments between onshore and offshore teams, ensuring clear communication, alignment of priorities, and timely execution
- Ensure adherence to security, compliance, and audit requirements.
- Working knowledge of any Change Management tools.
- Must have experience and willingness to work both in development and production support environments.
Application and System Maintenance
- Support application deployments, hotfixes, and patches in production environments.
- Perform configuration changes and environment validation across the Development, UAT, and Production environments.
- Ensure application uptime, reliability, and data integrity.
- Coordinate with infrastructure teams on server, database, and network-related activities
Monitor & Performance
- Monitor system and application performance
- Identify performance bottlenecks and work with development teams to optimize applications.
- Track recurring incidents and recommend improvements.
Collaboration & Communication
- Work closely with application development teams to understand application design and business expectations
- Communicate effectively with business users and stakeholders during incidents and outages (P1 and P2)
- Participate in release planning, post-release validation, and post-incident reviews.
Document & Compliance
- Maintain production support documentation, runbooks, and standard operating procedures (SOPs).
- Document known issues, workarounds, and fixes.
- Ensure compliance with organizational change management and security standards.
What We’re Looking For
- Demonstrated a growth mindset by staying curious and continuously learning, embracing challenges, and improving themselves.
- Technical Skills
- Strong hands‑on experience with IBM i (iSeries/AS/400) operations
- Proficiency in RPG (RPGLE/ILE), SQL-RPG, SQLRPGLE, and CL/CLLE; solid knowledge of DDS, DB2/400, SQL/Db2 for i (querying, tuning, access paths).
- Practical experience administering CA Job Scheduler on IBM i (job definitions, calendars, dependencies, notifications).
- Familiarity with HA/DR technologies on IBM i (e.g., MIMIX, PowerHA, or similar) monitoring replication, audits, and role swaps.
- Understanding of ITIL processes (Incident, Problem, Change, Knowledge).
- Experience with Subfile programming, Batch jobs, Interactive screens, Message/Data Queues, and Job Scheduling, etc.
- Soft Skills
- Strong analytical and problem-solving skills.
- Ability to work under pressure in high-availability production environments (supporting manufacturing plants with an expected shorter resolution time)
- Strong communication and presentation skills with end users and business stakeholders
- Strong attention to detail and documentation discipline.
- Customer-centric mindset – focuses on business impact and service quality
- Education & Experience
- Degree in computer science, Information Technology, or related field (or equivalent experience)
- Understanding of manufacturing back office, shop floor operation, and trading companies’ operation is value added
- Eager to work on-call or non-standard hours (Asia time zone) whenever necessary
- Eager to travel occasionally as required
Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.
How We Work
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors
- We collaborate Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
- We innovate At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
- We execute We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.
Our Approach to Flexible Work:
We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.
Who We Are
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.
Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.
Visit us at https //jobs.mattel.com/ and www.instagram.com/MattelCareers .
Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment.
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