Virtuxient Technologies PVT LTD
Website:
virtuxient.com
Job details:
Role: ServiceNow CMDB & ITOM Engineer
Experience: 5–10 Years (Relevant ServiceNow Experience)
Location: Noida / Hyderabad
Employment Type: Full-time
Role Overview
We are seeking an experienced ServiceNow CMDB & ITOM Engineer to join our team. The ideal candidate will have strong hands-on experience in CMDB, Discovery, Service Mapping, and ITOM, with expertise in designing, implementing, and maintaining an enterprise CMDB while ensuring data quality, governance, and operational excellence.
Key Responsibilities
- Design, implement, and maintain the ServiceNow Configuration Management Database (CMDB), ensuring accurate and reliable Configuration Item (CI) data.
- Configure and manage ServiceNow Discovery, including MID Servers, Probes, Patterns, Sensors, and credential management for automated CI population.
- Implement and enforce CMDB governance, naming conventions, and data quality standards.
- Perform CMDB reconciliation, audits, and health assessments to maintain trusted configuration data.
- Lead and support Service Mapping initiatives to build and maintain application dependency maps.
- Configure and support ITOM capabilities, including Discovery, Event Management, Orchestration, and Cloud Discovery.
- Integrate CMDB with enterprise monitoring tools, cloud platforms, and external data sources.
- Collaborate with infrastructure, application, and platform teams to ensure accurate CI relationships and service models.
- Monitor CMDB health, coverage, compliance, and data quality metrics, and drive continuous improvements.
- Support Incident, Problem, Change, and Release Management processes through accurate CMDB data.
- Develop and maintain technical documentation, SOPs, and configuration standards.
Required Skills
- 5–10 years of relevant experience in ServiceNow with strong expertise in CMDB and ITOM.
- Hands-on experience in CMDB design, governance, CI lifecycle management, and relationship mapping.
- Strong knowledge of ServiceNow Discovery, including MID Servers, Probes, Patterns, Sensors, and credential management.
- Experience with Service Mapping and dependency mapping across enterprise applications.
- Good understanding of ITOM modules such as Event Management, Orchestration, and Cloud Discovery.
- Experience with CMDB Health, data reconciliation, normalization, and governance.
- Knowledge of ITIL processes, including Incident, Problem, Change, and Release Management.
- Experience integrating CMDB with monitoring tools, infrastructure platforms, and cloud environments.
- Familiarity with JavaScript, REST APIs, PowerShell, or automation for CMDB and Discovery customization.
- Strong analytical, troubleshooting, communication, and stakeholder management skills.
Click on Apply to know more.