About the role
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<strong>Call center support</strong><br><strong> Location: Remote</strong><br><strong> <br>Responsibilities</strong>
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<li>Serve as the primary point of contact for end-users, providing technical support for Microsoft Office (Word, Excel, PowerPoint) and other IT systems.</li>
<li>Troubleshoot and resolve issues related to MS Office applications, including formatting problems, data corruption, and functionality errors.</li>
<li>Offer guidance and training to end-users on best practices and advanced features of Microsoft Office tools.</li>
<li>Manage and maintain ticketing systems to track, prioritize, and document user requests and resolutions.</li>
<li>Assist with hardware, software, and basic network troubleshooting as needed.</li>
<li>Collaborate with IT teams to escalate and resolve complex technical issues.</li>
<li>Ensure all support requests are addressed within defined service-level agreements (SLAs).</li>
<li>Create and update technical documentation, FAQs, and user guides specific to MS Office applications.</li>
<li>Stay informed about updates and new features in Microsoft Office to enhance support services.</li>
</ul><div><strong> Qualifications Required:</strong></div><ul>
<li>Minimum of two (2) years of continuous experience in a Help Desk Support role, with a focus on Microsoft Office applications.</li>
<li>Proven expertise in troubleshooting and resolving issues in Microsoft Word, Excel, and PowerPoint.</li>
<li>Strong ability to work independently and collaboratively with technical teams.</li>
<li>Excellent written and oral communication skills to provide clear guidance and support.</li>
<li>Motivated and results-oriented mindset with a commitment to delivering exceptional customer service.</li>
</ul><div><strong> Preferred:</strong></div><ul>
<li>Familiarity with Office 365 administration and troubleshooting.</li>
<li>Experience creating user guides or training materials for MS Office tools.</li>
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<p>This is a remote position.</p>
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