DevOps Production Support Analyst

Production Support: Manage users requests and production incidents while providing regular feedback to end users. Pro-actively monitor production systems and ensure that our monitoring tools are in line with our needs and take initiatives to improve their efficiency. Ensure our system scabaility, performance and reliabality to support our business fullfilling our SLA. Actively contribute to our follow the sun support model by engaging with peers in Europe and America in order to provide 24/6 technical support to our clients and internal traders. Follow group's cyber security guildlines to ensure our systems is up to date. Contribute the migration to public cloud transformation. Industrialise & Automate our monitoring tools & create new ones when necessary in order to secure the Production Work closely with infrasturue teams for daily operations and legacy management. Rationalise, Industrialise and reduce the entropy of the numerous monitoring tools, emails & scripts Create documentation and report regularly on issues to direct management, follows Production processes closely on incident, problem and request management, adheres to code of conduct. Innovate, create new way of monitoring when necessary (Machine learning, Predictive approach) Agile DevOPS Responsibilities: Contribute to SDMA clients onboardings and related activities Participate to series of practices and processes that are intended to speed up and automate aspects of the processes of developing, testing and releasing software, allowing for the continuous delivery of software and software updates. Work with the Product Owner and end users to understand their requirements and translate them into detailed stories. Contribute to Agile ceremonies to help the team move towards higher Agile maturity level. Continually improve quality, processes, and practices both locally and with the global team. Review functional and design specifications to ensure full understanding of business deliverable. Research to determine if solutions currently exist within or outside the business unit Design resilient / distributed solutions to meet high-availability business requirements. Create, evaluate and execute manual or automated test cases. Focus on quality and reusability of the code produced. Document systems and provide training in areas of expertise. Conduct Responsibilities: Responsibility to adhere to internal Policies that relate to you, your business or other businesses for which you have any level of responsibility. It is your responsibility to ensure compliance with operational and conduct risk requirements (e.g. data leakage, security policies and regulatory requirements). Responsibility for managing, controlling, preparing and escalating risk within the scope of your position and in line with existing policies. Responsibility to ensure that you take reasonable steps to be fully aware of, understand and comply with all regulatory requirements from all regulatory and statutory bodies, trading venues, etc that are applicable to your role and business line. To assist in the self-identification of all conduct related issues. Ensure escalation to appropriate stakeholder or function whether internal or external. Adhere to business line mandates relevant to the role as directed by your manager.

At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate.