Adroit People Limited (UK)
Website:
adroitpeople.com
Job details:
We are seeking a highly capable and hands-on E-Commerce Growth & Operations Manager to lead and coordinate our daily operations. The successful candidate will bring a strong understanding of e-commerce operations, global logistics, digital marketing performance, and team leadership. You will own and drive performance metrics across the business, taking full responsibility for outcomes while working closely with international teams and external agencies.
This is a fully remote role, ideally suited to someone based in Asia for close coordination with manufacturing partners.
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Key Responsibilities
Daily Activities
• Oversee day-to-day functioning of the e-commerce website; coordinate with developers to address technical issues.
• Liaise with the customer service team in Mexico for refunds, escalated issues, and case resolution.
• Monitor fulfilment centre performance, order flows, and inventory movement.
• Review daily sales reports and customer feedback; take proactive steps to resolve bottlenecks.
• Coordinate with mobile network providers for SIM provisioning and issue resolution.
• Ensure backend subscription platforms (e.g., Stripe, Recharge) are operational and data is flowing correctly.
Weekly Activities
• Hold structured update calls with:
o Customer service (Mexico)
o Product sourcing/manufacturing teams
o Fulfilment partners
o Marketing agency (ads, email, influencer marketing, social)
• Review performance metrics with marketing partners (ad spend, CAC, ROAS, etc.).
• Reconcile subscription reporting data across systems (Stripe, Recharge, etc.).
• Coordinate stock reorders and production timelines with suppliers.
• Monitor and optimise site UX and checkout flow.
Monthly Activities
• Compile and present performance reports to the board, including:
o Fulfilment performance
o Subscription metrics
o Marketing ROI
o Product return data
• Lead forecasting and initiate reorders with suppliers based on demand planning.
• Assess logistics partner performance and propose changes if needed.
• Propose improvements to tools, workflows, and customer experience.
Performance & Accountability
• Take full ownership of defining, achieving, and reporting agreed performance metrics—including sales growth, customer acquisition and retention, fulfilment efficiency, and marketing ROI.
• Set targets jointly with the board and ensure consistent tracking and course-correction as needed.
• Report weekly and monthly on progress against KPIs and strategic initiatives.
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Required Skills & Experience
• 5+ years in e-commerce, preferably in operational or growth leadership roles.
• Familiarity with Shopify, Recharge, Stripe, Zendesk, or similar platforms.
• Proven ability to manage global suppliers, particularly in Asia.
• Strong analytical thinking and comfort with reporting dashboards.
• Excellent communication skills in English across time zones and cultures.
• Understanding of online performance marketing metrics and agency collaboration.
• Calm, problem-solving mindset with a bias for execution.
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Preferred Qualifications
• Bachelor’s degree in business, Marketing, Supply Chain, or related field.
• Past experience leading remote teams.
• Understanding of mobile networks and SIM technologies is a plus.
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What We Offer
• Competitive salary based on experience and role fit.
• Fully remote and flexible working environment.
• Exposure to international markets and diverse teams.
Opportunity to grow into a broader COO-style role based on performance
Click on Apply to know more.