The Indian Garage Co.
Website:
tigc.in
Job details:
Location:
GB Palya Bangalore
Experience:
1–3 Years
Job Summary:
We are looking for a proactive and customer-focused Social Media Executive to manage all customer interactions across our social media platforms. The role involves handling DMs, comments, and reviews, ensuring timely responses, issue resolution, and maintaining a positive brand image.
Key Responsibilities:
Social Media Interaction & Support:
• Manage and respond to Direct Messages (DMs) on Instagram, Facebook, WhatsApp, and other platforms
• Handle comments on posts, reels, and ads in a polite and brand-aligned manner
• Respond to customer reviews on Google, Facebook, and other review platforms
Customer Query & Complaint Handling:
• Address customer queries related to orders, delivery, returns, refunds, products, and store details
• Coordinate with internal teams (operations, store team, CRM, logistics) for quick issue resolution
• Escalate critical or sensitive issues to the concerned team
Brand Reputation Management:
• Maintain a professional and positive brand tone in all communications
• Monitor social media pages for spam, inappropriate comments, or fake queries
• Encourage satisfied customers to leave positive reviews when appropriate
Reporting & Documentation:
• Maintain daily logs of customer interactions and unresolved issues
• Share regular reports on common customer issues, feedback, and customer sentiment
• Track response time and ensure adherence to defined SLAs
Skills & Requirements:
• Excellent written communication skills in English (Hindi or regional language is a plus)
• Prior experience in social media handling or customer support
• Strong problem-solving and conflict-handling skills
• Familiar with Instagram, Facebook, Google Reviews, and WhatsApp Business
• Basic understanding of e-commerce processes is preferred
• Ability to multitask and work in a fast-paced environment
Preferred Qualifications:
• Experience in fashion, retail, or D2C brands
• Knowledge of CRM tools or social media management tools is an advantage
What We Offer:
• Growth opportunities in a fast-growing brand
• Exposure to brand communication and customer experience
• Supportive team and learning environment
Click on Apply to know more.