L1 Support Engineer

First Point of Contact: Serve as the initial point of contact for users seeking technical assistance. Collect information to understand and diagnose the issue. Issue Resolution: Troubleshoot and resolve hardware, software, and network issues. Provide step-by-step guidance to users for problem resolution. Ticket Management: Log and manage support tickets, tracking issues from inception to resolution. Ensure timely updates to users on the status of their requests. Documentation: o Maintain documentation of common issues and their resolutions. Create knowledge base articles to aid in issue resolution. User Training: Conduct training sessions for users on basic IT processes and applications. Remote Assistance: Provide remote assistance using remote desktop tools. Hardware and Software Installation: Assist with the installation, configuration, and maintenance of hardware and software. Communication: Communicate technical information in a user-friendly manner. Collaborate with other IT teams for complex issue resolution.

Headquartered in Dubai, arguably the luxury capital of the new world, Sobha Realty brings you an exquisite and rare collection of coveted real estate at the most sought-after locations in the world, offering unmatched experiences for those who seek the finest, including an eclectic gathering of royalty and modern-day czars. Artfully created by master designers and crafted to the highest level of detail, these developments set the benchmark for the world's finest real estate. A keen design acumen, commitment to excellence and a passion for innovation, Sobha Realty is the foremost backward integrated company known in the world with all the key competencies and in-house resources to deliver a project from conceptualization to completion. With Sobha Realty, we present homes which embody our founder's vision of the finest in luxury living. Sobha Hartland: Launched in 2014, Sobha Hartland is a $4 billion-dollar, mixed-use development at the epicenter of Dubai. The resort-style luxury housing project encompasses 8 million square feet of freehold community in Mohamed bin Rashid Al Maktoum City where 30% (2.4 million square feet) of the community is reserved only for greenery. Meydan Sobha: The Meydan SOBHA District One project is valued at $8 billion. It is a joint venture with Meydan Group and will develop 45 million square feet of freehold land into an exclusive destination of luxury villas and mansions surrounded by expansive green parks and lagoons within the Mohammed Bin Rashid Al Maktoum City.