Customer Service Representative (Remote)

Snapscale is searching for a skilled and experienced customer service representative that has the ability to perform the following tasks: Interact with customers via phone, email, or in-person to provide information and resolve inquiries or issues. Handle customer complaints, provide appropriate solutions and alternatives within established guidelines. Maintain a positive, empathetic, and professional attitude toward customers at all times. Process orders, forms, applications, and requests accurately and efficiently. Keep records of customer interactions, transactions, comments, and complaints. Communicate and coordinate with internal departments to ensure customer needs are met. Follow communication procedures, guidelines, and policies. Stay knowledgeable about company products, services, and policies. Ensure customer satisfaction and provide feedback to the customer service manager.

We are a US-based, people-first concierge outsourcing company with offices in the Philippines, India, and the US. Our focus on culture, appropriate compensation, and clear communication allows us to foster an environment of listening and camaraderie rather than a top-down approach. This unorthodox style of management has attracted the best talent to serve our customers, leading to employee tenures that are exceptional in our industry. Our screening process is rigorous, but the rewards of working for Snapscale are unparalleled