Cluster Manager – Operations

We are looking for a dynamic and execution-focused Cluster Manager – Operations to lead and manage Snabbit's operations in a specific region. Key Responsibilities Own the operational metrics and service delivery standards across a defined cluster. Lead and manage Team Lead Operations to ensure smooth daily operations. Ensure consistent 10-minute service delivery by optimizing routing, task allocation, and resource availability. Monitor performance of service partners and professionals; implement coaching, training, and corrective actions where needed. Manage on-ground escalations and ensure timely resolution of customer issues. Drive operational efficiency through process improvements, cost control, and workforce planning. Continuously evaluate existing operational processes and workflows for inefficiencies or areas of improvement. Take initiative and proactive steps to improve service quality.

Founded in 2024, Snabbit is India's first Quick-Service App offering on-demand home services. With a hyperlocal network operating in dense residential clusters, Snabbit guarantees quality and speed, providing trusted and trained experts that arrive within minutes. Backed by Nexus Venture Partners, and Elevation Capital, Snabbit takes a full-stack approach to sourcing, training, and managing experts. Combined with an innovative time-based pricing model, Snabbit simplifies daily life for urban families while creating respectable, well-paying opportunities for a workforce that has long been fragmented and unorganized.