InOpTra Digital
Website:
inoptra.com
Job details:
Job Description
Job Title: SME / Solution Architect - Digital Infra Services (Managed Services)
Location: Bangalore / India (Remote)
Experience: 15?20+ Years
Reporting To: VP / Head of Delivery / CIO
Role Overview
The Director ? IT Infrastructure Services is a senior leadership role responsible for end-to-end ownership of Managed Infrastructure Services delivery, operational excellence, client engagement, and growth enablement. This role combines
service delivery governance, operational leadership, presales/proposal capabilities, and strategic transformation across infrastructure domains.
Key Responsibilities
- Service Delivery & Operations Management
- Lead 24x7 managed services delivery across infrastructure towers (Compute, Network, Cloud, End User, Security).
- Own service quality, SLA/KPI adherence, and continuous improvement initiatives.
- Drive incident, problem, change, and capacity management aligned to ITIL best practices.
- Ensure operational efficiency through automation, standardization, and process optimization.
- Manage multi-geo delivery teams and global service models.
- Managed Services Governance
- Establish and enforce delivery governance frameworks (weekly, monthly, quarterly reviews).
- Define and track operational metrics, dashboards, and reporting cadence.
- Lead service improvement programs (CSI) and transformation initiatives.
- Ensure compliance, audit readiness, and risk management across accounts.
- Client Engagement & Stakeholder Management
- Act as primary escalation point for key enterprise clients.
- Build strong relationships with CIOs, CTOs, and business stakeholders.
- Drive customer satisfaction (CSAT), retention, and account growth.
- Lead executive business reviews (EBRs) and strategic roadmap discussions.
- Presales & Proposal Management
- Support and lead RFP/RFI/RFQ responses for infrastructure and managed services deals.
- Define solution architecture, operating models, and pricing strategies.
- Collaborate with sales teams to:
- Develop value propositions
- Build cost models (TCO, ROI)
- Present solutions to clients
- Drive solution standardization and reusable assets.
- Financial & Commercial Ownership
- Own P&L for managed services portfolio.
- Manage budgeting, forecasting, and cost optimization.
- Ensure margin improvement through productivity and automation.
- Track revenue realization, billing accuracy, and contract compliance.
- Transformation & Innovation
- Drive adoption of:
- Cloud (AWS, Azure, GCP)
- AIOps & Observability
- Automation (Python, Ansible, Terraform)
- DevOps & SRE practices
- Lead legacy modernization and infrastructure transformation programs.
- Build platform-led and outcome-based service models.
- People & Leadership
- Lead, mentor, and scale large delivery teams (100+ resources).
- Build succession planning and leadership pipeline.
- Drive employee engagement, retention, and capability development.
- Promote a culture of accountability, innovation, and customer focus.
Key Skills & Competencies
Technical & Domain Expertise
- Strong experience in:
- Data Center & Hybrid Infrastructure
- Cloud Platforms (Azure/AWS/GCP)
- Network & Security Services
- End User Computing (EUC)
- Knowledge of ITIL, SRE, DevOps, and automation frameworks
Leadership & Business Skills
- Strong delivery governance and operational excellence mindset
- Proven client-facing and stakeholder management skills
- Experience in large deal solutioning and proposal writing
- Strong financial acumen (P&L, cost optimization)
Tools & Technologies
- ITSM tools (ServiceNow, BMC Remedy)
- Monitoring & Observability (Prometheus, Grafana, Dynatrace, Splunk)
- Automation (Python, Ansible, Terraform)
- Cloud-native and container platforms (Kubernetes, OpenShift)
Qualifications
- Bachelor?s degree in Engineering / Computer Science
- Certifications (preferred):
- ITIL Expert / Managing Professional
- Cloud Certifications (Azure/AWS Architect)
- PMP / Prince2
Key Performance Indicators (KPIs)
- SLA/KPI adherence and service quality
- Customer satisfaction (CSAT/NPS)
- Revenue growth & margin improvement
- Automation & efficiency gains
- Successful deal wins and proposal conversions
Ideal Candidate Profile
- Experience managing large-scale managed services engagements
- Strong blend of delivery + presales + transformation leadership
- Proven track record in handling enterprise/global clients
- Ability to operate at both strategic and execution levels
Job Details
Role Level: Director Work Type: Full-Time Country: India City: Bengaluru ,Karnataka Company Website: https://www.inoptra.com Job Function: Information Technology (IT) Company Industry/
Sector: IT Services and IT Consulting
What We Offer
About The Company
Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
Report
Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.
Click on Apply to know more.