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Job details:
SME Sales Shift Lead | Bengaluru (Onsite)
Department: Sales & Business Development
Job Type: Full-time
Salary: ₹7.2 LPA – ₹10 LPA
Role OverviewWe are looking for a dynamic and results-driven SME Sales Shift Lead to manage and lead a high-performing sales team. This role requires strong leadership, hands-on sales expertise, and the ability to drive performance across international markets.
Key Responsibilities- Team Leadership & Performance Management
- Lead, mentor, and manage a team of sales executives to consistently achieve targets.
- Sales Coaching & Quality Improvement
- Provide ongoing coaching, feedback, and call audits to enhance team performance and sales quality.
- Shift Operations & Work Management
- Oversee daily shift operations, ensuring productivity, efficiency, and adherence to schedules.
- Process, Systems & Data Accuracy
- Ensure accurate data entry and effective use of CRM/tools while maintaining process compliance.
- Communication & Collaboration
- Work closely with cross-functional teams to ensure smooth operations and goal alignment.
- Onboarding & Training
- Conduct onboarding sessions and support new hires in ramping up quickly.
Must-Have Requirements- Experience as a Team Leader in outbound telesales (US / UK / APAC processes preferred)
- 1–3 years of experience in international BPO outbound sales or inside sales
- 1–3 years of experience in team management
Key Skills & Competencies- Strong sales acumen with a proven track record of achieving targets
- Excellent coaching and mentoring skills
- Strong verbal and written communication skills in English (neutral/global accent preferred)
- Expertise in objection handling and consultative selling
- Hands-on experience with CRM/ticketing tools (Zendesk preferred) and scheduling tools like Calendly
- High attention to detail and strong organizational skills
- Ability to stay resilient, solution-oriented, and composed under pressure
Working Hours & Availability- Monday to Friday
- 24-hour coverage model (primarily UK/AU shift: 10:30 AM – 7:30 PM IST)
- Supporting US, Canada, UK, and other global English-speaking markets
Perks & Benefits- Flexible working policy with office located in CBD Bengaluru
- Comprehensive insurance coverage (Mediclaim, Personal Accident, Term Life)
- Annual Learning & Development budget
- Gympass membership with access to fitness and mental wellness programs
- Fully stocked pantry, monthly team lunches, and quarterly social events
- Opportunity to work in a fast-growing, innovative industry
Interview Process- Screening with Talent Partner
- Interview with Hiring Manager (30 minutes)
- Technical Task & Interview (60 minutes)
- Values/Culture Fit Interview (30 minutes)
Join us and lead a team that drives global sales success!
Click on Apply to know more.