Leaning in is what the Smash in Smashburger is all about!
At Smashburger, we don’t just make burgers—we create
crave-worthy moments that keep guests coming back for more. We believe
the more you lean in in life, the more you get out! We chase
greatness, play as one team, and lead with bold action. You'll be part of a
team that works hard and cares deeply—where passion and dedication are just as
important as skill. At Smashburger, we live by our values:
Taste Obsessed – Bring flavor
into every shift
Premium Experience – Lead Boldly.
Deliver Flawlessly
Stay Hungry – Literally &
Figuratively
One Team! One Smash! – Smash Together
Do What’s Right – Act with honesty
and consistency.
If this sounds like your kind of place, we’d love to have
you on the team!
The Role
This role supports the Director of Operations/District
Manager by overseeing the daily operations and performance of the restaurant
location. Responsibilities include leading and developing Restaurant Managers,
Shift Leaders, and team members while fostering a positive work environment and
building future leaders. The position ensures proper staffing, training, and
onboarding, manages employee performance and relations, and maintains
compliance with company policies, food safety, and operational standards. Additionally,
the role focuses on delivering excellent guest experiences, resolving customer
concerns, managing financial performance such as labor, inventory, and
operating costs, and driving sales through effective scheduling, community
engagement, and local marketing initiatives.
What You’ll Do
- Lead and develop Restaurant Managers, Shift Leaders, and team
members while fostering a positive, high-performance work environment and
building future leaders.
- Oversee restaurant operations including staffing, scheduling,
onboarding, training, and ensuring teams follow company policies, food
safety standards, and operational procedures.
- Deliver an exceptional guest experience by modeling service
standards, monitoring satisfaction metrics, and resolving guest concerns
quickly and effectively.
- Manage financial performance by controlling labor, inventory, cost
of goods, and operating expenses while adjusting staffing and operations
based on sales trends.
- Drive restaurant success through strong team communication,
community engagement, local marketing initiatives, and continuous
improvement of operational performance.
What It Takes
- 1-2 years of Restaurant General Manager experience in restaurants
- Flexible to work nights, weekends, and holidays
- Follow Smashburger uniform standards
- Ability to follow all guidelines and procedures set forth by
Smashburger, local, state, and federal employment regulations
- Must successfully complete Smashburger training program
- Possess strong communication skills, both written and verbal, to
effectively communicate with restaurant management, front line employees
and corporate support teams
- People management skills to effectively select, assess,
coach/counsel, develop, motivate, and lead restaurant teams
- Excellent attention to detail
- Proven time management, consistency, and organizational skills
Why You’ll Love It Here
- High-Impact Role: Your leadership will shape the future of
Smashburger and drive our success.
- Culture of Growth: We believe in leveling up—for our guests, our
team, and ourselves.
- Work with Passionate People: Our team is all-in, committed to
excellence, and ready to smash barriers together.
- Competitive Compensation & Perks: Because we value top talent
who bring their A-game every day.
- Better Benefits: Build a better experience for
you!
- Quarterly Bonus
- Get Paid $ to Refer your Friends*
- RGMs, RMs, & SLs are entitled to one (1) free
meal each shift they work *
- Paid time off – vacation and sick*
- Medical, Dental and Vision Options*
- 401K match (21 and older)
- Flexible schedules in a fun, family friendly, team
environment
- Employee Assistance Program
- Fast track for career opportunities
- Free uniform
*Eligibility based off of time in position and average
hours worked
*Referred employees must be manager level and in good
standing & Referee must be employed with Smashburger at time of payout.
Bonus is paid in two distributions
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