If
this sounds like your kind of place, we’d love to have you on the team!
The
Role
This
role supports the Director of Operations/District Manager by overseeing the
daily operations and performance of the restaurant location. Responsibilities
include leading and developing Restaurant Managers, Shift Leaders, and team
members while fostering a positive work environment and building future
leaders. The position ensures proper staffing, training, and onboarding,
manages employee performance and relations, and maintains compliance with
company policies, food safety, and operational standards. Additionally, the
role focuses on delivering excellent guest experiences, resolving customer
concerns, managing financial performance such as labor, inventory, and
operating costs, and driving sales through effective scheduling, community
engagement, and local marketing initiatives.
What You’ll Do
- Lead and develop Restaurant Managers, Shift Leaders, and team
members while fostering a positive, high-performance work environment and
building future leaders.
- Oversee restaurant operations including staffing, scheduling,
onboarding, training, and ensuring teams follow company policies, food safety
standards, and operational procedures.
- Deliver an exceptional guest experience by modeling service
standards, monitoring satisfaction metrics, and resolving guest concerns
quickly and effectively.
- Manage financial performance by controlling labor, inventory,
cost of goods, and operating expenses while adjusting staffing and operations
based on sales trends.
- Drive restaurant success through strong team communication,
community engagement, local marketing initiatives, and continuous improvement
of operational performance.
What It Takes
- 1-2 years of Restaurant
General Manager experience in restaurants
- Flexible to work nights,
weekends, and holidays
- Follow Smashburger uniform
standards
- Ability to follow all
guidelines and procedures set forth by Smashburger, local, state, and federal
employment regulations
- Must successfully complete
Smashburger training program
- Possess strong
communication skills, both written and verbal, to effectively communicate with
restaurant management, front line employees and corporate support teams
- People management skills to
effectively select, assess, coach/counsel, develop, motivate, and lead
restaurant teams
- Excellent attention to
detail
- Proven time management,
consistency, and organizational skills
Why You’ll Love It Here
- High-Impact Role: Your leadership will shape
the future of Smashburger and drive our success.
- Culture of Growth: We believe in leveling
up—for our guests, our team, and ourselves.
- Work with Passionate People: Our team is
all-in, committed to excellence, and ready to smash barriers together.
- Competitive Compensation & Perks: Because
we value top talent who bring their A-game every day.
- Better Benefits: Build a better experience for you!
- Quarterly Bonus
- Get Paid $ to Refer your
Friends*
- RGMs, RMs, & SLs are
entitled to one (1) free meal each shift they work *
- Paid time off – vacation
and sick*
- Medical, Dental and Vision
Options*
- 401K match (21 and older)
- Flexible schedules in a
fun, family friendly, team environment
- Employee Assistance Program
- Fast track for career
opportunities
- Free uniform
*Eligibility based off of
time in position and average hours worked
*Referred employees must be
manager level and in good standing & Referee must be employed with
Smashburger at time of payout. Bonus is paid in two distributions
**All applicants and employees have an equal opportunity
for employment and advancement within Smashburger. Smashburger is
dedicated to the principles of equal employment opportunity. We
prohibit unlawful discrimination against applicants, prospective applicants or
employees on the basis of age 40 and over, race, sex, color, religion, national
origin, disability, genetic information, sexual orientation, gender identity,
military or veteran status, or any other applicable status protected by state
or local law. This prohibition includes unlawful harassment based on
any of these protected classes. Unlawful harassment includes verbal
or physical conduct which has the purpose or effect of substantially
interfering with an individual’s work performance or creating an intimidating,
hostile, or offensive work environment. We maintain a workplace free
of racial slurs and bias. This policy applies to all employees, including
managers, supervisors, co-workers, and non-employees such as customers,
clients, vendors, consultants, etc. Any conduct in violation of these company
policies is also a violation of the law. Employees who engage in,
ratify, or perpetuate discrimination, harassment or retaliation will be subject
to disciplinary action, up to and including immediate discharge.
https://smashburger.com/job-applicant-privacy-policy