Field Service Technician – Austin, TX

Description

Smart Office Automation (SOA) is growing in the Austin market, and we’re looking for an experienced Field Service Technician to join our team. This role is ideal for a technician who takes pride in quality work, customer service, and accountability.

What You’ll Be Working On

• Service, maintenance, and repair of office equipment, including:
   
  • Sharp (preferred)
     
  • Kyocera
     
  • Canon
     
  • Ricoh
     
  • Konica Minolta
     
• Diagnosing mechanical, electrical, and software issues
   
• Installing and configuring new equipment
   
• Managing service calls efficiently and professionally
   
• Maintaining accurate service documentation and system updates
   

What We’re Looking For

• Prior field service technician experience required
   
• Hands-on experience with at least one major copier/MFP brand
   
• Strong troubleshooting and problem-solving skills
   
• Professional, customer-first mindset
   
• Ability to manage time, routes, and service calls independently
   
• Comfortable using service software, remote diagnostics, and mobile tools
   
• Valid Texas driver’s license and clean driving record
   

Nice to Have (Not Required)

• Sharp certification or prior Sharp dealer experience
   
• Network printing and basic IT troubleshooting experience
   
• Experience with Printanista, remote tech tools, or similar platforms
   

What We Offer

• Competitive pay based on experience
   
• Company vehicle (or mileage reimbursement depending on role)
   
• Paid training and certification opportunities
   
• Growth opportunities within a fast-scaling organization
   
• Strong leadership support and clear expectations
   
• Stable, long-term career path — not a short-term gig
   

Our Standard

We run a high-accountability, high-support environment. We value technicians who:

• Show up on time
   
• Take ownership of their work
   
• Communicate clearly
   
• Care about doing the job right the first time