EMR Data Support Specialist or Data Entry

Will serve as first point of contact for people with questions regarding the physician and facility tables within EMR HCHB Will maintain physician and facility tables by adding and/or editing table data submitted by customers Will collect and verify data using various websites to confirm requirements such as PECOS, Physician Licenses, and NPI information Will maintain exemplary customer service by exercising a professional, friendly, and calm demeanor when communicating with customers using a variety of communication and support technologies Will assist customers at all levels of technical knowledge with their issues and communicate at their level with appropriate respect Will document, prioritize, and monitor customer issues to ensure a timely resolution Will efficiently and effectively work through a series of questions to identify the issue and systematically work through the responses to arrive at a solution When not able to independently solve an issue, will ensure that the issue is resolved by escalating the issue to a more senior service desk professional as appropriate Will gain proficient working knowledge of the processes they are responsible for supporting Will remain up to date with all new upgrades, system enhancements and changes to ensure effective solutions are given to customers Will remain current with all required continuing education and compliance training mandated by the company and/or by supervisor Will identify trends in incoming issues and effectively communicate the finds to the next level of support Will maintain productivity standard as set forth by supervisor at or above 100% Will display a sense of urgency and drive to complete tasks quickly