Description
The Medical Assistant-Apprentice, under direct supervision will learn to assist health care professionals in direct patient care while learning clinical skills to become a Certified Medical Assistant through NHA. Upon completion of the program, the MA-Apprentice will act as a liaison between the patient, the physician and other medical support staff.
Essential functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Room Patients
- Complete Vitals per Meaningful Use
- Verify medications, allergies, surgical history and document properly
- Answer and direct calls as necessary to appropriate department or Medical Assistant.
- Return and document any calls as needed
- Assist the Medical Assistant team in facilitating questions for patients.
- Enter orders as per protocol for the clinical team.
- Diagnostic Orders, DME, Physical Therapy and Referrals
- Pull imaging orders for Physicians/Midlevel’s
- Set up for injections
- Turn over exam rooms
- Stock exam rooms
- Run mail to front desk and log
- Check Physician/Midlevel’s inbox
- Answer BAT phone
- Assist with tasks/urgent tasks
- Strictly adheres to all HIPAA rules and regulations
- Ability to work in a fast paced environment.
- Other duties as assigned
Competencies
- Ability to navigate several software programs proficiently.
- Efficient problem solving and decision making skills
- Excellent communication, interpersonal, and conflict resolution skills
- Ability to type by touch
- Acts as a positive role model in demonstrating excellent patient care and service standards
- Promotes patient education
- Able to skillfully navigate through EPM and EHR in Next Gen, and outside health information systems such as Centricity, McKenzie Portal, etc.
- Has and maintains a current knowledge of orthopedic surgeries, plans of care, conditions, and terminology
- Able to plan, prioritize, and multi task
- Prioritize work load daily, weekly and monthly
- Excellent cultural competency skills with patients
- Communicate clearly, concisely and courteously via phone, email and in person
Requirements
- High School diploma or equivalent
- CPR/BLS certified within 30 days of hire
- Must obtain certification within 90 days of program completion
- Slocum will cover the cost of the online Medical Assistant program. Program includes all curriculum, seminars, cost of materials and certification exam.