Report

Sleek - Customer Success Role

Salary

8 - 12 LPA

Min Experience

5 years

Location

آروناتشال براديش إتاناغار الهند

About the role

Focused on renewing our current clients based on their subscription.
Reactive and proactive approach to meet monthly KPIs of X amount of cash collected | Y% of renewed clients.
Data driven and capacity to prepare reporting on his activities with a specific format agreed with the manager.
Outreach to our current clients via calling; whatsapp and emails.
The applicant is expected to do 30-40 calls and or emails | Watsapps a day.
Enable to handle the clients objections.
Work with other sales team and customer success team to ensure client's satisfaction and address client's needs.
Nurture client relationships through the renewal cycle, ensuring alignment with Sleek's product offering resulting in a long-term relationship.
Proactive is gathering customer feedback and experiences and drive towards resolving issues and attaining customer satisfaction.
Proactive in proposing new ways of working (ie. better process, better pitch, etc.
A minimum of 5 years workings with external clients, with a proven track record of servicing products of services to clients (B to B Preferred).
A previous experience in a well known company is preferred.
Good Academic background from Top Universities.
Sales & Customer Support experience essential.
Proactive with a positive attitude to roll up their sleeves and ensure targets are exceeded outstanding verbal and written communication skills (English).
A passion for technology and the local startup ecosystem.

(ref:iimjobs.com)

Sleek

customer success

customer support

sales

data-driven

reporting

client relationships

objection handling

account management

client satisfaction

proactive