ServiceNow Solution Architect (CSM or ITx)

Who You’ll Work With

At Slalom, our ServiceNow team is a dynamic collective of strategic thinkers and technology innovators dedicated to delivering meaningful business outcomes. We partner with clients to reimagine how work gets done, leveraging the ServiceNow platform not just as a tool, but as a strategic enabler of enterprise agility, operational excellence, and human-centered design.

We are seeking a ServiceNow Solution Architect who specializes in CMS and/or ITx (ITOM, ITAM, ITSM).

What You’ll Do

• Collaborate with client stakeholders to define requirements, deliverables, and set and manage expectations
• Translate business requirements into well-architected solutions that best leverage the ServiceNow platforms and products
• Lead functional and business design sessions; architect and document business process flows; identify gaps between client’s current and desired end state
• Lead functional and business process teams
• Provide detailed level of effort estimates for proposed solutions. Articulate the benefits and risks to a solution’s feasibility and functionality
• Design and manage the execution of test plans to ensure a quality solution is delivered
• Follow and understand new ServiceNow products and technical capabilities resulting from product releases and acquisitions
• Provide expertise during sales efforts to determine design, feasibility and estimations
• Demonstrate thought leadership through publishing, public speaking, and client presentations
• Coach and mentor junior technical and functional team members
  
  

What You’ll Bring

• 8+ years of service management industry experience, the majority specifically with ServiceNow
• Expertise in one or multiple ServiceNow modules including ITSM, CSM, SPM, etc.
• Strong knowledge and experience of ServiceNow functional development and configuration.
• Understanding of function system architecture and ability to design scalable, maintainable and organized solutions.
• Understanding of key design patterns, ServiceNow data models and best practices.
• Expert understanding and experience of data sharing and visibility considerations.
• Proven ability to design and optimize business processes and map to ServiceNow out-of-the-box functionality
• Requirements elicitation, analysis, management and documentation
• Expert knowledge of ServiceNow & service management business processes with the ability to design and optimize business processes to ServiceNow out-of-the-box functionality
• Experience and exposure in NowAssist and ServiceNow AI product capabilities.
• Base understanding of technical areas of ServiceNow including Core platform functionality for process automation such as (Business Rules, Script Includes, and Flows etc).
• Excellent writing and oral communications skills
• Up-to-date knowledge and training on latest ServiceNow releases, features and developments.
• Experience working as a consultant at a consulting firm
• Active ServiceNow certifications or ability to achieve relevant certifications upon hire
  
  

About Us

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life. We are trusted by leaders across the Global 1000, many successful enterprise and mid-market companies, and 500+ public sector organizations to improve operations, drive growth, and create value. At Slalom, we believe that together, we can move faster, dream bigger, and build better tomorrows for all.

Compensation And Benefits

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.

Slalom is committed to fair and equitable compensation practices. For this position, the base salary pay range for the Senior Consultant role is $110,000 - $203,000. For this position at the Principal level, the base salary pay range is $122,000-$225,000. For this position at the Sr. Principal level, the base salary pay range is $140,000-$258,000. In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.

EEO and Accommodations

Slalom is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process.

We will accept applications until September 5, 2025.

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life. We are trusted by leaders across the Global 1000, many successful enterprise and mid-market companies, and 500+ public sector organizations to improve operations, drive growth, and create value. At Slalom, we believe that together, we can move faster, dream bigger, and build better tomorrows for all.