ServiceNow Leader

Job Title: Director

Who You’ll Work With

As a modern technology company, our Slalom Technologists are disrupting the market and bringing to life the art of the possible for our clients. We have passion for building strategies, solutions, and creative products to help our clients solve their most complex and interesting business problems. We surround our technologists with interesting challenges, innovative minds, and emerging technologies.

We are seeking a dynamic and experienced consulting leader to lead our growing global ServiceNow capability, taking it to new heights in the ever-evolving technology landscape. As the leader for our ServiceNow capability, you will play a pivotal role in driving growth, excellence, and innovation within our ServiceNow practice. You will be responsible for leading a team of ServiceNow consultants, architects, and developers, ensuring that we deliver world-class solutions to our clients. If you are a passionate leader with a deep understanding of ServiceNow and a track record of delivering exceptional solutions, we invite you to join our team and drive the success of this growing capability within Slalom.

This role may be based in any of our Slalom office locations.

What You’ll Do

• Capability Leadership: Lead, develop, and expand the ServiceNow capability within Slalom. Contribute to and execute a strategic vision for the practice to meet and exceed client needs and industry best practices.
• Client Engagement: Act as a trusted advisor to our clients, understanding their business needs and translating them into actionable ServiceNow solutions. Collaborate with clients to develop long-term relationships and provide exceptional service.
• Business Development: Identify new business opportunities, lead business development efforts, coach team members learning business development activities, and collaborate with others across Slalom to expand our client base and revenue streams. Bring a strong storytelling capability.
• Team Leadership: Manage a team of ServiceNow consultants, architects, and developers. Inspire, mentor, and guide the team to achieve high performance, continuous improvement, and professional growth.
• Solution Design: Oversee the design of ServiceNow solutions that address clients' unique challenges, leveraging your functional expertise to ensure solutions are aligned with industry standards and best practices.
• Project Management: Lead project planning, execution, and monitoring to ensure successful project delivery. Ensure projects are completed on time, within scope, and on budget.
• Quality Assurance: Ensure the quality and excellence of ServiceNow solutions, fostering a culture of best practices and continuous improvement.
• Stay Informed: Be informed of emerging ServiceNow trends, tools, and technologies to maintain a competitive edge and guide the capability accordingly.
  
  

What You'll Bring

• A minimum of 8 years of consulting experience, with a focus on building capabilities, client engagement, client delivery, business development, account management and partner alliance management
• Deep domain expertise in ServiceNow and proven track record of leading ServiceNow implementation projects.
• Ability to support a practice vision and work with practice leaders and experts to build a viable solution for the client’s needs.
• Experience managing and navigating the ServiceNow partner ecosystem.
• ServiceNow certifications are required.
• Strong leadership skills with the ability to inspire and lead a team.
• Big picture thinking and passion for helping organizations solve their most critical, complex business obstacles.
• Contributes to delivery via billable roles as Delivery Solution Lead and/or in SME roles within Market’s portfolio, with specific utilization target defined by Level.
• Experience in coaching, mentoring, and building trusting and collaborative relationships.
• Proven track record of client/employee satisfaction
• Willingness to travel up to 50%
• Ability to think strategically and solve complex business problems.
• Strong client engagement and business development capabilities.
• In-depth knowledge of multiple modules within ServiceNow (ITSM/SPM/ etc.) and ServiceNow best practices.
• A demonstrated commitment to continuous learning and professional growth.
  
  

About Us

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life. We are trusted by leaders across the Global 1000, many successful enterprise and mid-market companies, and 500+ public sector organizations to improve operations, drive growth, and create value. At Slalom, we believe that together, we can move faster, dream bigger, and build better tomorrows for all.

Compensation And Benefits

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.

Slalom is committed to fair and equitable compensation practices. For this position, the base salary pay range for a Director is $161,000-$281,000. In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.

EEO and Accommodations

Slalom is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process.

We will accept applications until April 10, 2025.

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life. We are trusted by leaders across the Global 1000, many successful enterprise and mid-market companies, and 500+ public sector organizations to improve operations, drive growth, and create value. At Slalom, we believe that together, we can move faster, dream bigger, and build better tomorrows for all.