Head of Customer Experience, Greater New York and East Region

Who You’ll Work With

At Slalom, we blend personal connection with global impact. Our goal? To create a world where people love what they do. We help organizations dream bigger, shape the future, and make it happen. If you’re stepping into this role as a Senior Director, you’ll be at the forefront of that vision.

• For this position, the ideal candidate will live in or around New York City. They will run point on our Greater New York XD team in Manhattan as well as lead the efforts and vision for the XD Capability for the East Region.
  
  

The Role: Big-Picture Thinking, Real-World Impact

This role is all about bridging strategy with execution. You’ll connect high-level capability strategies to real market needs, positioning Slalom as a thought leader and trusted partner. From speaking at industry events to leading a go-to-market team, you’ll be shaping both our business and our clients’ success for the Greater NY area and our markets on the East Coast.

What You’ll Do

🛠 Strategy & Thought Leadership

• Bring Slalom’s big-picture strategy down to the local level—tailoring it to the market, client portfolio, and regional needs.
• Speak at industry events, share insights, and position yourself (and Slalom) as the go-to expert.
• Lead Slalom-hosted events and collaborate with partners to keep the conversation going.
  
  

🚀 Business Development & Sales

• Partner with sales and industry teams to spot opportunities and turn ideas into action.
• Act as a trusted advisor—helping clients see what’s possible and guiding them to solutions that make an impact.
• Play a key role in pitches, proposals, and strategic sales conversations.
  
  

🌍 Talent & Team Growth

• Culture! You know how to create one that people want to be part of.
• Build and nurture a high-performing, engaged team.
• Mentor emerging leaders and guide them to success.
• Support hiring and workforce planning, ensuring we have the right talent to meet demand.
  
  

📊 Delivery & Financial Management

• Roll up your sleeves and contribute directly to client projects.
• Keep an eye on financial health—helping forecast growth, manage costs, and optimize performance.
  
  

What You Bring

🔥 Vision & Leadership – You think strategically, spot trends, and connect the dots between market needs and business opportunities.

🎤 Proactive Energy – You don’t wait for things to happen—you make them happen. From generating leads to driving conversations, you own the moment.

🤝 Collaboration & Influence – You’re just as comfortable talking to a room full of creatives as you are sitting down with a CEO.

📈 Growth Mindset – You’re a thought leader who’s always looking ahead, seeking new opportunities, and inspiring others to do the same.

About Us

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life. We are trusted by leaders across the Global 1000, many successful enterprise and mid-market companies, and 500+ public sector organizations to improve operations, drive growth, and create value. At Slalom, we believe that together, we can move faster, dream bigger, and build better tomorrows for all.

Compensation And Benefits

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.

Slalom is committed to fair and equitable compensation practices. For this position at the Senior Director level the base salary pay range is $206,000-329,000. In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.

EEO and Accommodations

Slalom is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require an accommodation during the interview process.

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Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life. We are trusted by leaders across the Global 1000, many successful enterprise and mid-market companies, and 500+ public sector organizations to improve operations, drive growth, and create value. At Slalom, we believe that together, we can move faster, dream bigger, and build better tomorrows for all.