Director of Customer Support

We are looking for a Director of Customer Support to lead our customer support team in India. The ideal candidate will have extensive experience in customer support management and will be responsible for developing and executing strategies that enhance customer satisfaction and loyalty. Requirements Will operate within a US Time Zone 10+ years of leading teams handling Customer Support /Customer Experience for a SAAS so customers Experience in managing ongoing customer rela7onships with global enterprise customers largely in the US and EMEA regions Ability to establish KPI's and metrics to drive efficient customer support Excellent communica7on skills in English, both wriTen and verbal Well-organized self-starter with an excellent work ethic, aTen7on to detail, and a desire to learn Outstanding wriTen and verbal communica7on/presenta7on skills Strong listening skills with the demonstrated ability to ask effec7ve ques7ons, dive deep, understand and improve complex, mul7-func7on business processes Proven track record of leading the Customer Support ver7cal of a Hospitality( or Similar) SaaS so companies

Skyleaf, a brainchild of a highly experienced HR professional team, is a leading HR Consulting firm in high-growth mode. Skyleaf Consultants has been providing a variety of Human Resource Solutions for over a decade to diverse customers across industries in APAC, EMEA, Europe and the United States. We pride ourselves on the highest standards of services, continually innovate and keep raising the bar. We're here to delight our clients and candidates in everything we do, right down to the smallest detail. We do not compromise with the quality of work and act as true partners to our clients. Skyleaf Consultants offers a set of Strategic Advisory Services that match companies at every point in their lifecycle (Hire to Retire).