Job Title:
Partner Care Associate
About Skyhigh Security:
Skyhigh Security is a dynamic, fast-paced, cloud company that is a leader in the security industry. Our mission is to protect the world’s data, and because of this, we live and breathe security. We value learning at our core, underpinned by openness and transparency.
Since 2011, organizations have trusted us to provide them with a complete, market-leading security platform built on a modern cloud stack. Our industry-leading suite of products radically simplifies data security through easy-to-use, cloud-based, Zero Trust solutions that are managed in a single dashboard, powered by hundreds of employees across the world. With offices in Santa Clara, Aylesbury, Paderborn, Bengaluru, Sydney, Tokyo and more, our employees are the heart and soul of our company.
Skyhigh Security Is more than a company; here, when you invest your career with us, we commit to investing in you. We embrace a hybrid work model, creating the flexibility and freedom you need from your work environment to reach your potential. From our employee recognition program, to our ‘Blast Talks' learning series, and team celebrations (we love to have fun!), we strive to be an interactive and engaging place where you can be your authentic self.
We are on these too! Follow us on LinkedIn and Twitter@SkyhighSecurity.
Role Overview:
We are looking for someone with a strong, demonstrated passion for providing world-class customer experience and sales support in our Partner Care team. Your primary focus will be to support and enable our new and existing channel partners and our internal channel sales team to execute their sales motion within a geographic region. You will provide superior independent and timely responsiveness and support for query resolution and partner needs that support profitability and revenue growth.
About Skyhigh Security
Skyhigh Security is a dynamic, fast-paced, cloud company that is a leader in the security industry. Our mission is to protect the world’s data, and because of this, we live and breathe security. We value learning at our core, underpinned by openness and transparency.
Since 2011, organizations have trusted us to provide them with a complete, market-leading security platform built on a modern cloud stack. Our industry-leading suite of products radically simplifies data security through easy-to-use, cloud-based, Zero Trust solutions that are managed in a single dashboard, powered by hundreds of employees across the world. With offices in Santa Clara, Aylesbury, Paderborn, Bengaluru, Sydney, Tokyo and more, our employees are the heart and soul of our company.
Skyhigh Security Is more than a company; here, when you invest your career with us, we commit to investing in you. We embrace a hybrid work model, creating the flexibility and freedom you need from your work environment to reach your potential. From our employee recognition program, to our ‘Blast Talks' learning series, and team celebrations (we love to have fun!), we strive to be an interactive and engaging place where you can be your authentic self.
We are on these too! Follow us on LinkedIn and Twitter@SkyhighSecurity.
About The Role
We are looking for someone with a strong, demonstrated passion for providing world-class customer experience and sales support in our Partner Care team. Your primary focus will be to support and enable our new and existing channel partners and our internal channel sales team to execute their sales motion within a geographic region. You will provide superior independent and timely responsiveness and support for query resolution and partner needs that support profitability and revenue growth.
- Service requests that come to the partner care team mailbox within your assigned territory.
- Ensure all partner queries are resolved in a timely manner, with quality and first-time resolution.
- Resolve more complex systems and related issues in a timely manner.
- Independently troubleshoot issues that arise across registration, onboarding, service requests, and systems.
- Assist in completing all new Partner Registration and onboarding into our partner ecosystem, including Partner Portal Access and Partner Program opportunity validation and approval.
- Provide answers to partner sales support queries and our Skyhigh Security Altitude Partner Program.
- Send renewal reports to Partners, enabling them to execute sales momentum.
To Fly High in this Role
- 5+ years of customer service experience within the technology industry or an IT enabled service industry.
- Excellent communication skills, including the ability to communicate effectively both in email and phone to customers.
- Ability to develop relationships both internally and externally.
- Demonstrated ability to independently determine escalation requirements to effectively initiate issue resolution.
- Bachelor’s degree is required.
Company Benefits and Perks:
We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
- Retirement Plans
- Medical, Dental and Vision Coverage
- Paid Time Off
- Paid Parental Leave
- Support for Community Involvement
We're serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.