Job Title: Cage Representative
Department: Bank
Status: Full Time
Classification: Non-Exempt
Reports To: Bank Manager/Cage & Vault Supervisor
POSITION SUMMARY
The Cage Representative is responsible for providing a high level of fast and friendly service to patrons and employees, while conducting accurate transactions in the Casino cage.
ESSENTIAL RESPONSIBILITIES
· Represents Glacier Peaks Casino in the most positive manner with internal and external guests to satisfy service expectations.
· Interacts effectively with a diverse group of guests and Team Members, learns and uses operating practices of the department and the organization.
· Upholds Glacier Peaks’ Mission statement in all aspects of the position, by providing guests with an exciting and rewarding entertainment experience, through exceptional customer service and hospitality.
· Greets guests with professionalism and a friendly smile.
· Assists and maintains a comfortable and positive environment for all guests that enter the facility, as well as other employees.
· Assists marketing staff on special promotions when necessary.
· When unable to handle a complaint, calls supervisor or shift manager or appropriate marketing personnel, in order to resolve issues in a professional manner.
· Assists guests with jackpot wins.
· Maintain security and accountability of company funds located in the cage during a shift.
· Opens, maintains, safeguards and closes a bank during an assigned shift.
· Assists customers with monetary and informational needs.
· Redeems chips for customers as specified by policy and procedure guidelines.
· Uses TABLETRAC to cash out tickets
· Check cashing
· Cashes traveler’s checks using the check cashing system under specific guidelines.
· Processes credit card advances using the Ditronics system under specific guidelines.
· Assists in the training of new team members.
· Follow established house rules, procedures, and internal control policies.
· Fill all required documents completely and accurately with legible print.
· Performs any other duties that may be assigned from time to time.