Site Reliability Engineer
SquareOps
- Location
- Gurgaon, Haryana, India
- Job type
- Full-time
Required skills
- Python
- AWS
- Bash
- cloud infrastructure
- CloudWatch
- DNS
- Docker
- EC2
- ECS
- fintech
- GCP
- HTTP
- Kubernetes
- Linux
- Slack
- TCP
About the role
SquareOps
Website:
squareops.com
Job details:
Responsibilities
- Monitor cloud infrastructure (AWS primary, GCP secondary) across multiple client environments simultaneously.
- Respond to alerts across Slack, Google Chat, and MS Teams per defined SLAs.
- Triage incidents following ITSM processes: log, classify, escalate, and close with documentation.
- Execute runbooks for standard operational tasks and known issue patterns.
- Perform clean shift handoffs with accurate status updates.
- Coordinate with L2 engineers and client stakeholders during escalations.
- Participate in change windows as an executor implementing pre-approved changes safely.
- Handle client credentials, access, and operational data with strict infosec discipline.
Requirements
- 3-5 years in cloud operations, infrastructure support, or managed services.
- Linux fundamentals: process management, log navigation, and basic troubleshooting.
- Networking basics: DNS, TCP/IP, HTTP/S, load balancers, VPCs.
- Scripting in Bash and/or Python operational scripts, not development-level.
- Hands-on AWS EC2 ECS, RDS, CloudWatch, IAM, and S3 at minimum.
- Experience in an ITSM-governed environment: incident management, SLA adherence, and escalation paths.
- Worked in or alongside infosec-conscious environments, making credential hygiene, least-privilege access, and secure information handling second nature.
- Strong written and verbal English: direct client communication is part of the role.
- Comfortable with rotational shifts, including nights and weekends.
Good To Have
- Kubernetes or ECS hands-on exposure and familiarity with pods, services, and deployments.
- GCP experience.
- AWS Certified Cloud Practitioner or SysOps Administrator.
- Observability tools: Grafana, Prometheus, Loki, and CloudWatch dashboards.
- Prior experience in a multi-client MSP or shared services environment.
- Basic CI/CD and containerisation awareness (Docker, EKS, ECS).
- Exposure to fintech or healthcare client environments.
This job was posted by Nitin Yadav from SquareOps.
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