- Location
- Mumbai, Maharashtra, India
- Job type
- Full-time
Required skills
- interpersonal skills
- operational improvements
About the role
GoKhana
Website:
gokhana.com
Job details:
Key Responsibilities:
- Manage and supervise overall site operations including kitchen, counter, and service teams.
- Coordinate with client representatives for feedback, issue resolution, and operational improvements.
- Ensure food quality, hygiene standards, and safety protocols are consistently maintained.
- Monitor daily sales, inventory, and wastage control.
- Ensure timely onboarding, training, and scheduling of ground staff.
- Oversee vendor performance, food counters, and billing processes via GoKhana’s digital systems.
- Drive customer satisfaction through quick response to grievances and continuous service enhancement.
- Maintain site documentation including attendance, stock records, incident reports, etc.
Requirements:
- Graduate in Hospitality, Hotel Management, or related field preferred.
- 2–5 years of experience in operations, preferably in F&B, QSR, or hospitality industry.
- Prior experience managing teams and liaising with clients/stakeholders.
- Strong communication and interpersonal skills.
- Ability to handle high-pressure environments and resolve operational issues on-ground.
- Familiarity with digital POS and cafeteria management systems is an added advantage.
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