User Experience Designer

An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…"Hello BIG Possibilities". Be a Part of Something BIG! We are looking for a UX Designer to support the delivery of intuitive, user-centred experiences across a suite of employee-facing platforms. This includes projects where user journeys intersect with AI-driven features or intelligent automation components, such as personalised recommendations, smart assistants, and context aware interactions. The role involves close collaboration with product and development teams to ensure that these emerging technologies are integrated in a way that enhances usability, trust, and accessibility. Make An Impact By Core UX Design Responsibilities • Play a key role in the end-to-end design process from research and discovery to wireframing, prototyping, and final design specs, including experiences that may incorporate intelligent or automated capabilities. • Conduct user research, usability testing, and stakeholder interviews to validate design directions, especially in contexts where users are interacting with AI-driven recommendations or workflows. • Translate business and user needs into intuitive, scalable design solutions, ensuring clarity and confidence in interactions where AI-driven features may influence user decisions or outcomes. • Create user journeys, information architecture flows, wireframes, and high-fidelity mock-ups using tools such as Figma, including flows that involve AI-triggered prompts, smart defaults, or personalised suggestions. • Collaborate with the tech team to ensure proper implementation of design intent, particularly where back-end logic or AI-powered elements may impact the front-end experience. • Maintain and evolve design systems or reusable UI patterns, adapting them to accommodate new interaction patterns introduced by intelligent automation or evolving user behaviours. • Collaborate with product and tech teams to ensure that emerging AI-driven features are integrated into the user journey in a way that enhances usability, trust, and clarity. Product Collaboration And Delivery Support • Assist in drafting user stories and acceptance criteria to support the product backlog. • Collaborate with the product and tech teams during sprint planning and grooming discussions. • Coordinate and support User Acceptance Testing [UAT] to ensure experiences meet design and functional expectations. • Track and triage design-related bugs or enhancement feedback post-launch. Required Skills And Experience • 3+ years of UX/UI design experience with a strong portfolio demonstrating user-centred thinking. • Proficiency in tools such as Figma and Adobe Creative Suite. • Experience collaborating in agile or hybrid delivery environments. • Ability to communicate design rationale to cross-functional teams. • Strong attention to detail and ability to manage multiple streams of design work

Singapore Telecommunications Limited, commonly known as Singtel and stylised as SingTel, is a Singaporean telecommunications conglomerate and one of the four major telcos operating in the country.