Senior IT Support Specialist

We are looking for an experienced Senior IT Support Specialist to join our team. The successful candidate will be responsible for providing advanced technical support to our clients, troubleshooting and resolving complex IT issues, and ensuring the smooth operation of our IT infrastructure. Key Responsibilities: - Provide high-level technical support and troubleshooting for a variety of IT systems and applications - Diagnose and resolve complex hardware and software issues in a timely manner - Implement and maintain IT security measures to protect against cyber threats - Collaborate with the IT team to optimize system performance and efficiency - Provide training and guidance to junior IT support staff - Maintain detailed documentation and records of IT support activities - Stay up-to-date with the latest IT trends and technologies Requirements: - Minimum 5 years of experience in a senior IT support role - Strong problem-solving and analytical skills - Excellent technical knowledge of various operating systems, hardware, and software - Hands-on experience with network administration, server management, and IT security - Proficient in troubleshooting and resolving complex IT issues - Ability to work independently and as part of a team - Excellent communication and customer service skills - Certifications in relevant IT disciplines (e.g., A+, MCSE, CISSP) would be an advantage

Silicon Valley Associates Recruitment is a leading IT recruitment agency that specializes in providing exceptional technology talent to companies across the Asia-Pacific region. With a focus on blockchain, IT, and software development, we have a proven track record of helping our clients find the right candidates to drive their business forward.