Description
The Ophthalmic Technician Lead is responsible for providing lead support to technicians, scheduling the technicians according to clinic flow, ensuring all techs are well-trained in their job duties, and addressing patient and doctor concerns relating to the technician’s performance, skills and competencies.
Requirements
Essential Functions and Responsibilities:
- Actively participating in the hiring process.
- Scheduling technicians according to clinic flow including potentially filling in for technicians when the patient flow requires additional support.
- Working with appropriate employees, managers and other stakeholders to ensure an efficient clinic workflow is maintained
- Assigning cleaning duties, side work, and any non-workup duties as required within the clinic.
- Ensuring all current techs are fully trained and capable of performing their job duties.
- Auditing charts and performing time studies to ensure techs* are meeting expectations.
- Training new techs on procedure and protocol.
- Training techs on correct EMR usage using HIPPA standards.
- Implementing all site-specific policies including attendance, dress code, ethics codes, etc.
- Ensuring all equipment is properly maintained.
- Educating technicians on proper equipment usage and maintenance.
- Implementing continual training for technicians
- Coordinating with the physicians regarding technician issues or new physician needs.
- Resolving patient concerns, complaints or questions.
- Maintaining certifications and working with new technicians to become certified.
- Ordering clinic supplies
- Coordinating repairs or replacements or damaged equipment.
- Ensuring MiPs are being met and documentation supports coding
- Other duties as assigned by manager or designee
Supervisory Responsibility:
- Position reports to Office Manager, Practice Manager or designee
- Provides lead/supervisory support to Technicians
Working Conditions and Environmental/Physical Demands:
- Standing/walking 95% of the day to perform the essential job duties.
- Full body rotation (i.e., bending, stooping, twisting, etc.)
- Ability to lift at least 20lbs.
- Communicating with others to exchange information.
- Repeating motions that may include the wrists, hands and/or fingers.
- No adverse environmental conditions expected.
Position/Type/ Expected Hours of Work:
Hours of work are generally Monday through Friday starting as early as 7:00 a.m. and working as late as 6 p.m. Shifts will be assigned based on business needs.
Travel:
Travel between clinic locations is required and scheduled at the discretion of the clinical managers or designee.
Qualifications:
- Minimum COA is required. COT is preferred
- Minimal of five (5) years in Ophthalmology is required.
- Prior supervisory experience is preferred
Skills and Abilities:
- Exceptional verbal and written communication skills
- Reliability
- Professional demeanor with ability to work in sometimes stressful environment
- Shows initiative
- Superior organizational skills
- Ability to effectively multitask
- Attentive to detail and accuracy.
- Ability to perform all duties required of the technicians including manifest refractions, Goldmann applanation, and all site-specific testing.