Software Engineer, Agent

Build enterprise-grade AI agents: As an Agent Engineer at Sierra, you will be responsible for partnering directly with our customers to build and ship AI agents that handle thousands of customer conversations a day. Engage with customers: In the role, you will engage with all levels of our customers' businesses: Discover and assess their requirements. Prepare and present demonstrations of Sierra's agent. Address and overcome technical challenges in the business process by working with technical counterparts. Develop and improve Sierra virtual agents to fit and anticipate our customers' needs and business processes. Become trusted advisors and drive strategic technical strategies for our customers.. Shape the product roadmap: Work with Sierra's product teams to scope and implement new features essential to the success of your customers. What you'll bring 3+ years experience in hands-on software development of highly technical products. Past experience in Software Development or other similar hands-on development roles at or above the level of Senior Software Engineer. Experience crafting and tailoring a message for potential customers, including executives. Degree in Computer Science or related field, or equivalent professional experience. Even better... AI-related experience (experience developing AI agents a plus). Experience with React, Typescript, and Go. MBA or equivalent professional experience (while this is a technical role, you will have the opportunity to lean into product management and broader business roles). Past roles that interface with end customers to influence software development.

At Sierra, we're building a platform to enable every company in the world to build their own autonomous AI agents for everything from customer service to commerce. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta and London. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor. Bret was most recently co-CEO of Salesforce, which had previously acquired the company he founded, Quip. Before founding Quip, Bret was the CTO of Facebook. Bret was one of Google's earliest product managers and one of the co-creators of Google Maps. Bret currently serves as Board Chair of OpenAI. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google's AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.