Responsibilities:
• Provide day-to-day guidance and support to the referrals team, helping prioritize work and maintain workflow efficiency.
• Monitor referral progress and follow up when needed.
• Receive, review, and process physician orders and patient documentation.
• Ensure all documents meet state, insurance, and internal compliance standards.
• Verify documents are properly labeled, complete, and assigned to the correct patient.
• Process school orders for TennCare and School Pay clients.
• Complete insurance verifications for TennCare and commercial plans.
• Follow up on Problem Alerts, Failed Documents, and Stopped Orders.
• Collaborate with internal teams to resolve documentation or verification needs promptly.
• Identify opportunities to improve referral workflows and efficiency
Qualifications:
• Prior experience in administrative healthcare operations preferred.
• Experience guiding team workflows, driving collaboration, and supporting outcomes preferred
• Strong attention to detail and organizational skills.
• Ability to manage time effectively and switch between tasks.
• Strong written and verbal communication skills.
• Ability to learn and navigate electronic health record (EHR) systems.
• Comfortable working independently and collaboratively.
At Sidekick, we’re proud to be a Woman-Led Top Workplace and a Knoxville Top Workplace for three consecutive years, as well as a Top Workplace USA. Our culture prioritizes flexibility, clinical excellence, and work-life balance, empowering therapists to make a meaningful impact on the children we serve.
Interested but don’t see your preferred location? Email us at careers@mysidekicktherapy.com