Tata Consultancy Services
Website:
tcs.com
Job details:
Title: SIAM Solution Architect
Location: PAN INDIA
Mode of interview: Virtual
Exp: 10+ years
Description
We are a global technology group supporting IT infrastructure and ITSM solutions to our global customers. We are looking for candidates passionate about solving customer challenges, striving for excellence, wanting to continuously upgrade their knowledge and ready to accept challenges of digital transformation and provide solution to overcome those challenges.
An ideal candidate will have excellent communication, presentation and collaboration skills. Candidates will have the analytical and decision-making ability to understand problem statements, capture requirements, evaluate solution options, design and recommend optimal solutions.
The candidate will have an overall understanding of industry leading frameworks, tools and technologies. The candidate will be able to demonstrate technical capabilities and solution design for Service Management, ITSM Platform, Service Integration and Management, IT Asset Management, Agile Service Management and Cloud Service Management.
Key Responsibilities
- Work in a team as Service Management / SIAM expert for Responding to RFP, RFI, RFQ
- End to End Ownership of Service Management Solution
- Provide solutions in line with best practices such as ITILv3, ITILv4, SIAM etc.
- Define all elements of the solution model in sufficient detail to accurately estimate the cost, effort, timeline and likelihood of success in delivering the solution with the value for both the client and organization
- Providing Efforts, Bill of Material, cost models and pricing sheets
- Determine the cost parameters of all elements of the solution (transition, solution realization, ongoing operations) throughout the life of the Bid cycle.
- Document all risks, issues and mitigation strategies that could affect fulfilling the opportunities
- Coordination with internal teams such as Tooling, Automation etc.
- Participating in customer workshops, solution defense workshops and due diligence workshops
Qualification/Essentials and desirables
- Must have extensive knowledge on Service Management / SIAM and should have worked on Service Management delivery, transformation, improvement projects and/or proposals
- Must have at least 10 years of overall IT experience.
- Must have at least 3 years of experience in SIAM design, implementation, and delivery of service. OR Must have at least 3 years of experience in Service Management / SIAM solutions and pre-sales.
- Technical Expertise in SIAM – Define SIAM strategy, Design and implement SIAM framework, processes and tools in customer environment, Define and implement vendor performance management strategies and processes, Improve maturity of SIAM organization
- Must have one or more certifications such as ITIL v3 Expert, ITIL 4, SIAM Foundation, SIAM Professional.
- Must have good communication, presentation, stakeholder management and team skills.
- Knowledge of industry frameworks like DevOps, SRE, Agile, Lean, COBIT, and IT4IT will be an added advantage.
- Knowledge of platforms like ServiceNow, BMC, Flexera, Cloud will be an added advantage.
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