Tata Consultancy Services
Website:
tcs.com
Job details:
Experience : 8-17yrs, Location : PAN India
Qualification/Essentials and desirables
- Must have extensive knowledge on Service Management and should have worked on Service Management delivery, transformation, improvement projects and/or proposals
- Must have at-least 8-15 years of overall IT experience
- Must have at-least 3 years, experience in Service Management Presales, experience in architecting solutions and responding to RFPs
- Technical Expertise in at-least one of the following areas:
- Service Management – Define Service Management strategy, Design and implement ITSM processes and tools in customer environment, manage service management process team, Improve Service Management maturity
- Service Integration and Management – Define SIAM strategy, Design and implement SIAM framework, processes and tools in customer environment, Define and implement vendor performance management strategies and processes, Improve maturity of SIAM organization
- Must have one or more certifications such as ITIL v3 Expert, ITIL 4, SIAM Foundation, SIAM Professional, Agile, VeriSM
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