Flexible Tech Support Rep - Fully Remote

Company Description

ShyftOff is a leading platform that revolutionizes contact center operations by providing an Agentic Workforce Delivery Platform™ that seamlessly integrates with AI and W2 agents. The platform automates customer experience (CX) data management, including agent certification, scheduling, performance management, quality assurance, and payments. ShyftOff ensures that contact centers are efficiently staffed, optimized, and cost-controlled with full operational transparency. It offers businesses a scalable and flexible approach to managing their contact center operations for superior performance.

Role Description

This is a 100% remote, part-time contractor role for a Customer Tech Support Representative. The role involves troubleshooting and hardware reboot support, working across multiple systems to support customers, and clearly documenting service tickets. The representative will address customer inquiries, guide them through processes, and track and report customer interactions in detail.

Qualifications

• Expertise in Tech Support, Customer Support, Customer Service, and ensuring high levels of Customer Satisfaction
• Experience with Awaken is a plus
• Strong Communication skills to effectively interact and engage with customers
• Proficiency in Troubleshooting and resolving technical support issues
• Ability to demonstrate patience and empathy while handling customer concerns
• Organizational skills for managing and documenting customer interactions efficiently
• Previous experience in a similar role or technical support is highly desirable
• High school diploma or equivalent required; additional education or certifications in customer service or technology-related fields are a plus