Application Support Engineer (MT4 and MT5)

This is a remote position. We are looking for a highly skilled and seasoned Application Support Engineer to oversee the design and development of new and existing products. As an essential member of our engineering team, you should bring exceptional analytical abilities, robust design expertise, deep knowledge of software design fundamentals, and superior problem-solving skills. Experience as an Application Support Engineer specializing in MetaTrader 4 (MT4) and MetaTrader 5 (MT5) platforms is also required. Responsibilities Support all users' 1st line, 2nd line, and some 3rd line requests locally and globally. Manage, maintain and support MT4, MT5, PrimeXM Xcore, OneZero Hub and FxCubic configurations. Monitor daily trading activities such as rejections, latency, NOPs, and slippage. Monitor Trading Platform related logs, and identify and resolve any potential issues. Conduct end-to-end trade investigations. Complete periodic tasks, such as pre-market opening checks. Cooperate with trading and trade ops teams to ensure the correctness of the trading flow. Manage tickets and requests in a timely manner considering the business sensitivity and urgency

Shuru Technologies Private Limited