Application Support Engineer (MT4 and MT5)

Category: Technology

Location:

We are looking for a highly skilled and seasoned Application Support Engineer to oversee the design and development of new and existing products. As an essential member of our engineering team, you should bring exceptional analytical abilities, robust design expertise, deep knowledge of software design fundamentals, and superior problem-solving skills. Experience as an Application Support Engineer specializing in MetaTrader 4 (MT4) and MetaTrader 5 (MT5) platforms is also required.

Responsibilities

• Support all users’ 1st line, 2nd line, and some 3rd line requests locally and globally.
• Manage, maintain and support MT4, MT5, PrimeXM Xcore, OneZero Hub and FxCubic configurations.
• Monitor daily trading activities such as rejections, latency, NOPs, and slippage.
• Monitor Trading Platform related logs, and identify and resolve any potential issues.
• Conduct end-to-end trade investigations.
• Complete periodic tasks, such as pre-market opening checks.
• Cooperate with trading and trade ops teams to ensure the correctness of the trading flow.
• Manage tickets and requests in a timely manner considering the business sensitivity and urgency
  
  

Requirements

• Bachelor’s degree in Computer Science, Information Technology or any other related discipline
• 3-5 years of professional experience, of which min. 2 years in a busy trade/application support in a 24/5 environment
• Knowledge of Bridge Providers/FIX Engine, PXM, OneZero, FxCubix
• Trading Platform/Admin/Manager Experience: MT4, MT5
• Knowledge of the FX and CFD industry
• Robust skill level in MS office
• Robust skill level in FIX API and FIX protocol knowledge
• Database/SQL query/scripting experience is a plus
• Equities/Options and crypto knowledge is a plus
• Quick learner and eager to grow professionally
• Good business understanding of trading, liquidity, aggregation, and execution
• Excellent analytical and logical thinking skillsets
• Great team player with the ability to work unsupervised
• Comfortable working in a fast-paced environment and able to multitask
  
  

Benefits

• Competitive salary and benefits package.
• Opportunity to work with a team of experienced product and tech leaders.
• A flexible work environment with remote working options.
• Continuous learning and development opportunities.
• Chance to make a significant impact on diverse and innovative projects.
  
  

Details

We are looking for a highly skilled and seasoned Application Support Engineer to oversee the design and development of new and existing products. As an essential member of our engineering team, you should bring exceptional analytical abilities, robust design expertise, deep knowledge of software design fundamentals, and superior problem-solving skills.